8 hard skills or competencies (industry competencies) for Retail Store Operations Director
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Identifies and explains the characteristics and key features of various retail business models.
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Level 2 Behaviors
(Light Experience)
Identifies and explains major operational issues and considerations.
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Level 3 Behaviors
(Moderate Experience)
Implements promotional activities to communicate the features and benefits of new products.
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Level 4 Behaviors
(Extensive Experience)
Monitors and optimizes retail operations to enhance productivity and cost-effectiveness.
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Level 5 Behaviors
(Mastery)
Explores the historical and future positioning of the organization in light of prevailing retail trends.
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Skill definition-Developing and implementing retail strategies, to support the strategic decisions and actions that effectively enhance the sales and growth of an organization.
Level 1 Behaviors
(General Familiarity)
Lists the advantages and disadvantages of managing retail strategy, including sales, growth, and customer retention.
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Level 2 Behaviors
(Light Experience)
Supports the advertising team in aligning their campaigns with our overall retail strategies.
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Level 3 Behaviors
(Moderate Experience)
Reviews the existing retail strategies to make necessary adjustments based on market dynamics.
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Level 4 Behaviors
(Extensive Experience)
Oversees retail marketing and strategic planning and management to reach the target customers.
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Level 5 Behaviors
(Mastery)
Establishes key performance indicators (KPIs) to assess the effectiveness and management of the retail strategy.
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3 general skills or competencies (Job family competencies) for Retail Store Operations Director
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Lists the basic techniques used in executing promotion in the marketing sector.
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Level 2 Behaviors
(Light Experience)
Shows potential customers how a product or service works.
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Level 3 Behaviors
(Moderate Experience)
Implements promotional activities in accordance with the set budget.
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Level 4 Behaviors
(Extensive Experience)
Manages various promotional initiatives such as direct marketing and sales promotion.
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Level 5 Behaviors
(Mastery)
Establishes a metric system to evaluate the effectiveness of major promotional efforts.
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Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Gathers fundamental inventory data to support inventory management activities.
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Level 2 Behaviors
(Light Experience)
Follows protocols in documenting daily deliveries, shipments, and suppliers' information.
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Level 3 Behaviors
(Moderate Experience)
Implements relevant controls to ensure the efficacy of the overall inventory management process.
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Level 4 Behaviors
(Extensive Experience)
Oversees inventory audits to optimize inventory control and make budget decisions.
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Level 5 Behaviors
(Mastery)
Directs the overall inventory planning, scheduling, forecasting, and control operations.
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13 soft skills or competencies (core competencies) for Retail Store Operations Director
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Describes our organization's major strengths and weaknesses from a BPM perspective.
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Level 2 Behaviors
(Light Experience)
Enters performance-related data into the performance management dashboard.
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Level 3 Behaviors
(Moderate Experience)
Deploys business performance management solutions across the entire organization.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the performance of staff and departments to make strategic decisions about production modifications.
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Level 5 Behaviors
(Mastery)
Designs applications and systems that house performance data.
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Skill definition-Analyzing and improving existing processes and workflows to minimize process errors and streamline organizational efficiency.
Level 1 Behaviors
(General Familiarity)
Describes the different models of continuous improvement used in optimizing existing processes.
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Level 2 Behaviors
(Light Experience)
Demonstrates open and accepting behaviors when new processes are implemented.
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Level 3 Behaviors
(Moderate Experience)
Executes new approaches in evaluating existing processes that affect workplace productivity.
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Level 4 Behaviors
(Extensive Experience)
Creates models and forecasts to justify and demonstrate the value of an improved process.
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Level 5 Behaviors
(Mastery)
Articulates benefits of process improvement to drive our business in implementing change.
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Summary of Retail Store Operations Director skills and competencies
There are 8 hard skills for Retail Store Operations Director, Retail Industry, Retail Strategy Management, Retail Store Opening, etc.
3 general skills for Retail Store Operations Director, Promotion, Inventory Management, Supply Chain Management.
13 soft skills for Retail Store Operations Director, Business Performance Management, Process Improvement, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Store Operations Director, he or she needs to be skilled in Business Performance Management, be skilled in Process Improvement, and be skilled in Budgeting.