Skills & Competencies for Retail Store Shift Supervisor

Retail Store Shift Supervisor job profile

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JOB SUMMARY for Retail Store Shift Supervisor

Supervises the staff of a retail store during an assigned shift.

JOB RESPONSIBILITIES for Retail Store Shift Supervisor

Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Maintains store appearance and product presentation to company standards. Provides support to sales associates during peak periods or when scheduling conflicts arise.

Retail Store Shift Supervisor SALARY RANGE

BASE 50%
$36,430
TOTAL 50%
$36,653
Job Level
S01
Job Code
HS08000281
Education/Degree
High School Diploma or Technical Certificate
Reports To
Store Manager

Retail Store Shift Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Retail Store Shift Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Retail Store Shift Supervisor

1 Industry Competency – Retail Industry
Proficiency Level -2
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Lists diverse activities and functions of retailing including buying, advertising, and data processing.
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Level 2 Behaviors
(Light Experience)
Records and reports customer feedback to assist in optimizing retail offerings and improving service quality.
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Level 3 Behaviors
(Moderate Experience)
Utilizes advanced software and technology to automate and optimize retail operations.
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Level 4 Behaviors
(Extensive Experience)
Oversees inventory control and supply chain processes to ensure optimal stock levels and minimize costs.
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Level 5 Behaviors
(Mastery)
Leads omnichannel optimization initiatives to ensure a seamless and integrated customer journey.
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2 Industry Competency – Retail Store Opening
Proficiency Level -2
Skill definition-Managing the planning, coordination, and execution of newly established stores to ensure a seamless transition to full operation.
Level 1 Behaviors
(General Familiarity)
Cites the tasks needed to meet the desired visual standards for newly established stores.
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Level 2 Behaviors
(Light Experience)
Applies visual merchandising principles to organize the store and attract customers for store launch.
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Level 3 Behaviors
(Moderate Experience)
Assists in obtaining permits and licenses required for launching and operating retail stores.
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Level 4 Behaviors
(Extensive Experience)
Determines and recommends specific and measurable retail objectives prior store launch.
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Level 5 Behaviors
(Mastery)
Champions the use of augmented retail technologies to stay ahead of competitors.
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3 Retail Store Shift Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Shift Supervisor
Proficiency Level - 4
5 Competency for - Retail Store Shift Supervisor
Proficiency Level - 5

1 general skill or competency (Job family competency) for Retail Store Shift Supervisor

1 Job Family Competencies – Promotion
Proficiency Level -2
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Cites different types of promotional marketing.
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Level 2 Behaviors
(Light Experience)
Compiles analytics of promotional activities to assist in evaluating the effectiveness of campaigns.
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Level 3 Behaviors
(Moderate Experience)
Analyzes reports on promotional activities to assess the effectiveness of initiatives.
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Level 4 Behaviors
(Extensive Experience)
Discusses budgets and contracts, marketing plans, and the selection of advertising media.
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Level 5 Behaviors
(Mastery)
Approves design concepts and marketing strategies for key promotional efforts.
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3 Retail Store Shift Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Shift Supervisor
Proficiency Level - 4
5 Competency for - Retail Store Shift Supervisor
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Retail Store Shift Supervisor

1 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
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Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
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Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
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2 Core Competencies – Coordination
Proficiency Level -2
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Describes the traits and characteristics of a skilled coordinator.
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Level 2 Behaviors
(Light Experience)
Applies time management skills to minimize scheduling conflicts.
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Level 3 Behaviors
(Moderate Experience)
Adjusts priorities and job duties of others according to the changing environment.
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Level 4 Behaviors
(Extensive Experience)
Consults on the obstacles, conflicts, and challenges in achieving a business goal.
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Level 5 Behaviors
(Mastery)
Adapts strategic plans with agility rather than waiting for problems to arise.
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3 Retail Store Shift Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Shift Supervisor
Proficiency Level - 4
5 Competency for - Retail Store Shift Supervisor
Proficiency Level - 5

Summary of Retail Store Shift Supervisor skills and competencies

There are 5 hard skills for Retail Store Shift Supervisor, Retail Industry, Retail Store Opening, Retail Operations, etc.
1 general skills for Retail Store Shift Supervisor, Promotion.
8 soft skills for Retail Store Shift Supervisor, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Store Shift Supervisor, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.

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