5 hard skills or competencies (industry competencies) for Retail Third Keyholder
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Describes the application of upselling, cross-selling, and closing sales techniques in retail operations.
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Level 2 Behaviors
(Light Experience)
Conducts research on current and upcoming distribution channels tailored to a specific product category.
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Level 3 Behaviors
(Moderate Experience)
Analyzes consumer buying patterns and trends to predict product and service demands.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to assess the effectiveness of retail sales strategies and promotional methods.
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Level 5 Behaviors
(Mastery)
Designs and executes customer segmentation and personalization techniques to deliver tailored marketing promotions.
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Skill definition-Communicating and engaging with customers to boost satisfaction, loyalty, and retention for the sales and revenue growth of retail stores.
Level 1 Behaviors
(General Familiarity)
Cites the different types of communication techniques used in interacting with retail customers.
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Level 2 Behaviors
(Light Experience)
Communicates with customers to elucidate and comprehend their specific needs.
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Level 3 Behaviors
(Moderate Experience)
Handles and resolves customer complaints or escalations to ensure customer retention.
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Level 4 Behaviors
(Extensive Experience)
Audits customer interaction analysis to identify underlying customer trends and needs or concerns.
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Level 5 Behaviors
(Mastery)
Builds and benchmarks industry best practices in retail customer interaction to set new standards for excellence.
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3 general skills or competencies (Job family competencies) for Retail Third Keyholder
Skill definition-Collecting, analyzing, interpreting, and applying customer data to gain insights into their behavior, preferences, and needs.
Level 1 Behaviors
(General Familiarity)
Cites data regulations and privacy governing the collection of customer behavior analytics.
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Level 2 Behaviors
(Light Experience)
Applies best practices and standard procedures to collect, analyze and interpret customer behavior data.
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Level 3 Behaviors
(Moderate Experience)
Monitors customer engagement metrics across different channels to track customer behavior and interactions.
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Level 4 Behaviors
(Extensive Experience)
Enforces data privacy regulations and ethical considerations to handle customer behavior data safely.
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Level 5 Behaviors
(Mastery)
Conceptualizes cutting-edge analytics frameworks to drive customer-centric strategies.
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Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Cites different types of promotional marketing.
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Level 2 Behaviors
(Light Experience)
Compiles analytics of promotional activities to assist in evaluating the effectiveness of campaigns.
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Level 3 Behaviors
(Moderate Experience)
Analyzes reports on promotional activities to assess the effectiveness of initiatives.
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Level 4 Behaviors
(Extensive Experience)
Discusses budgets and contracts, marketing plans, and the selection of advertising media.
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Level 5 Behaviors
(Mastery)
Approves design concepts and marketing strategies for key promotional efforts.
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7 soft skills or competencies (core competencies) for Retail Third Keyholder
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Cites examples and traits of being self-motivated.
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Level 2 Behaviors
(Light Experience)
Clearly defines one's strengths, weakness, aspirations, and work styles.
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Level 3 Behaviors
(Moderate Experience)
Assesses past mistakes and makes changes that will lead to success.
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Level 4 Behaviors
(Extensive Experience)
Acts as a role model for positivity, optimism, and hard work.
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Level 5 Behaviors
(Mastery)
Creates a transparent and open working environment within our organization.
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Skill definition-Adapting, responding to, and dealing with the changing environment and new situations.
Level 1 Behaviors
(General Familiarity)
Describes the importance of flexibility in completing tasks.
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Level 2 Behaviors
(Light Experience)
Identifies and considers alternative approaches based on the needs of situations or problems.
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Level 3 Behaviors
(Moderate Experience)
Deals with unexpected challenges quickly, calmly, and efficiently.
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Level 4 Behaviors
(Extensive Experience)
Helps others adapt to changing environments and accept new situations.
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Level 5 Behaviors
(Mastery)
Establishes strategic action plans adapting to the evolving procedures, technology, and policies.
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Summary of Retail Third Keyholder skills and competencies
There are 5 hard skills for Retail Third Keyholder, Retail Industry, Retail Customer Interaction, Product Demonstration, etc.
3 general skills for Retail Third Keyholder, Customer Behavior Analytics, Promotion, Inventory Control.
7 soft skills for Retail Third Keyholder, Self-Motivation, Flexibility, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Third Keyholder, he or she needs to be proficient in Self-Motivation, be proficient in Flexibility, and be proficient in Initiative.