Skills & Competencies for Spa Attendant

Spa Attendant job profile

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JOB SUMMARY for Spa Attendant

Greets guests, schedules appointments, and provides customer service to all spa clients.

JOB RESPONSIBILITIES for Spa Attendant

Recommends spa products and services based on client needs and expectations. Ensures that all equipment and supplies are properly sanitized.

Spa Attendant SALARY RANGE

BASE 50%
$27,812
TOTAL 50%
$27,884
Job Level
A01
Job Code
HS08000201
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Spa Attendant Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Spa Attendant skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Spa Attendant

1 Industry Competency – Cashiering
Proficiency Level -1
Skill definition-Facilitating customer financial transactions and record keeping at the point of sale, promoting a satisfactory customer experience.
Level 1 Behaviors
(General Familiarity)
Describes the key functions of cashiering in handling payment transactions accurately and securely.
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Level 2 Behaviors
(Light Experience)
Adheres to security protocols to prevent theft, fraud, or counterfeit money in retail operations.
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Level 3 Behaviors
(Moderate Experience)
Implements strict cash handling procedures to minimize discrepancies and errors in retail operations.
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Level 4 Behaviors
(Extensive Experience)
Analyzes sales trends, cash flow patterns, and performance metrics to improve cashiering KPI results.
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Level 5 Behaviors
(Mastery)
Devises measures to identify potential retail operations risks using advanced financial tracking systems.
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2 Industry Competency – Retail Customer Interaction
Proficiency Level -2
Skill definition-Communicating and engaging with customers to boost satisfaction, loyalty, and retention for the sales and revenue growth of retail stores.
Level 1 Behaviors
(General Familiarity)
Cites the different types of communication techniques used in interacting with retail customers.
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Level 2 Behaviors
(Light Experience)
Communicates with customers to elucidate and comprehend their specific needs.
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Level 3 Behaviors
(Moderate Experience)
Handles and resolves customer complaints or escalations to ensure customer retention.
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Level 4 Behaviors
(Extensive Experience)
Audits customer interaction analysis to identify underlying customer trends and needs or concerns.
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Level 5 Behaviors
(Mastery)
Builds and benchmarks industry best practices in retail customer interaction to set new standards for excellence.
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3 Spa Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Attendant
Proficiency Level - 4
5 Competency for - Spa Attendant
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Spa Attendant

1 Job Family Competencies – Customer Engagement
Proficiency Level -2
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Cites the different types of customer engagement strategies and their impact on customer loyalty.
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Level 2 Behaviors
(Light Experience)
Applies personalization techniques during customer interactions to enhance satisfaction and loyalty.
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Level 3 Behaviors
(Moderate Experience)
Analyzes customer behavior data using CRM systems to identify current levels of customer engagement and experience.
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Level 4 Behaviors
(Extensive Experience)
Creates training programs to guide teams in delivering effective customer engagement techniques.
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Level 5 Behaviors
(Mastery)
Champions the use of AI-powered chatbots or predictive analytics to enhance customer interactions.
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2 Job Family Competencies – Customer Behavior Analytics
Proficiency Level -1
Skill definition-Collecting, analyzing, interpreting, and applying customer data to gain insights into their behavior, preferences, and needs.
Level 1 Behaviors
(General Familiarity)
Cites data regulations and privacy governing the collection of customer behavior analytics.
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Level 2 Behaviors
(Light Experience)
Applies best practices and standard procedures to collect, analyze and interpret customer behavior data.
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Level 3 Behaviors
(Moderate Experience)
Monitors customer engagement metrics across different channels to track customer behavior and interactions.
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Level 4 Behaviors
(Extensive Experience)
Enforces data privacy regulations and ethical considerations to handle customer behavior data safely.
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Level 5 Behaviors
(Mastery)
Conceptualizes cutting-edge analytics frameworks to drive customer-centric strategies.
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3 Spa Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Attendant
Proficiency Level - 4
5 Competency for - Spa Attendant
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Spa Attendant

1 Core Competencies – Scheduling
Proficiency Level -1
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Cites examples of effective scheduling skills, including data entry, customer service, and appointment setting.
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Level 2 Behaviors
(Light Experience)
Documents different kinds of communications related to work schedules, such as memos, emails, and reports.
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Level 3 Behaviors
(Moderate Experience)
Administers phone calls and emails to respond to customers' inquiries regarding upcoming or scheduled appointments.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with workforce management professionals to integrate scheduling optimization tools.
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Level 5 Behaviors
(Mastery)
Authorizes the planning schedules of companies and organizations that operate in various industries.
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2 Core Competencies – Products And Services
Proficiency Level -1
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Cites examples of how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Describes our organization's current marketing campaign.
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Level 3 Behaviors
(Moderate Experience)
Announces and explains updates of products and services and delivery.
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Level 4 Behaviors
(Extensive Experience)
Enhances employees' understanding of several sets of interrelated products and services and their interdependence.
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Level 5 Behaviors
(Mastery)
Conceives and plans our business’s future structure according to the target market and P/S strategy.
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3 Spa Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Attendant
Proficiency Level - 4
5 Competency for - Spa Attendant
Proficiency Level - 5

Summary of Spa Attendant skills and competencies

There are 5 hard skills for Spa Attendant, Cashiering, Retail Customer Interaction, Membership Program, etc.
3 general skills for Spa Attendant, Customer Engagement, Customer Behavior Analytics, Point of Sale.
7 soft skills for Spa Attendant, Scheduling, Products And Services, Service Excellence, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Spa Attendant, he or she needs to be proficient in Scheduling, be proficient in Products And Services, and be proficient in Service Excellence.

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