Skills & Competencies for Spa Manager

Spa Manager job profile

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JOB SUMMARY for Spa Manager

Manages the spa facility.

JOB RESPONSIBILITIES for Spa Manager

Administers, plans, and evaluates programs for all age groups. Hires, trains, and monitors the performance of professional spa personnel. Ensures that program goals are met and adheres to local, state, and federal regulations regarding cleanliness, accessibility, and safety of the facility.

Spa Manager SALARY RANGE

BASE 50%
$70,055
TOTAL 50%
$71,149
Job Level
M02
Job Code
HS08000202
Education/Degree
High School Diploma or Technical Certificate
Reports To
Head of a Unit/Department

Spa Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Spa Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Spa Manager

1 Industry Competency – Retail Customer Support
Proficiency Level -2
Skill definition-Providing assistance and resolutions to retail customers, ensuring their satisfaction and maintaining a positive customer experience.
Level 1 Behaviors
(General Familiarity)
Identifies common retail customer support channels for addressing customer inquiries or concerns.
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Level 2 Behaviors
(Light Experience)
Records basic customer information accurately, such as name, contact details, and inquiry details.
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Level 3 Behaviors
(Moderate Experience)
Resolves customer complaints or issues related to product quality, shipping delays, or billing discrepancies.
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Level 4 Behaviors
(Extensive Experience)
Manages cross-functional projects aimed at improving customer support processes and workflows.
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Level 5 Behaviors
(Mastery)
Evaluates the effectiveness of customer support channels to identify areas for improvement and implement best practices.
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2 Industry Competency – Cashiering
Proficiency Level -2
Skill definition-Facilitating customer financial transactions and record keeping at the point of sale, promoting a satisfactory customer experience.
Level 1 Behaviors
(General Familiarity)
Identifies the common challenges faced by cashiers that may lead to customer dissatisfaction and financial losses.
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Level 2 Behaviors
(Light Experience)
Follows organizational guidelines and processes for cash handling and refunds or returns.
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Level 3 Behaviors
(Moderate Experience)
Performs cash audits to reconcile discrepancies and ensure all recorded cash transactions are matched.
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Level 4 Behaviors
(Extensive Experience)
Recommends machine learning technologies in cashiering processes to automate tasks and enhance fraud detection.
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Level 5 Behaviors
(Mastery)
Leads the improvements in cash management processes to ensure compliance with cash handling procedures.
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3 Spa Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Manager
Proficiency Level - 4
5 Competency for - Spa Manager
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Spa Manager

1 Job Family Competencies – Promotion
Proficiency Level -3
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Lists the basic techniques used in executing promotion in the marketing sector.
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Level 2 Behaviors
(Light Experience)
Shows potential customers how a product or service works.
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Level 3 Behaviors
(Moderate Experience)
Implements promotional activities in accordance with the set budget.
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Level 4 Behaviors
(Extensive Experience)
Manages various promotional initiatives such as direct marketing and sales promotion.
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Level 5 Behaviors
(Mastery)
Establishes a metric system to evaluate the effectiveness of major promotional efforts.
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2 Job Family Competencies – Sales Management
Proficiency Level -2
Skill definition-Meeting or exceeding the company’s sales targets for sales functions.
Level 1 Behaviors
(General Familiarity)
Identifies how to use sales funnel management and customer relationship management tools.
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Level 2 Behaviors
(Light Experience)
Reports any discrepancies identified at the time of sale to the management.
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Level 3 Behaviors
(Moderate Experience)
Makes recommendations to our organization’s sales management to identify target business opportunities.
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Level 4 Behaviors
(Extensive Experience)
Oversees management of available digital advertising inventory.
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Level 5 Behaviors
(Mastery)
Develops new sales management techniques to drive continuous process improvements.
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3 Spa Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Manager
Proficiency Level - 4
5 Competency for - Spa Manager
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Spa Manager

1 Core Competencies – Budgeting
Proficiency Level -2
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the importance of budget reporting and forecasting in our workplace.
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Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
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Level 3 Behaviors
(Moderate Experience)
Reviews and helps approve major budget adjustments to negotiate and reconcile line variances.
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Level 4 Behaviors
(Extensive Experience)
Provides in-depth training to our entire organization about the zero based budgeting methodology.
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Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
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2 Core Competencies – Planning and Organizing
Proficiency Level -3
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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3 Spa Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Manager
Proficiency Level - 4
5 Competency for - Spa Manager
Proficiency Level - 5

Summary of Spa Manager skills and competencies

There are 6 hard skills for Spa Manager, Retail Customer Support, Cashiering, Membership Program, etc.
2 general skills for Spa Manager, Promotion, Sales Management.
10 soft skills for Spa Manager, Budgeting, Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Spa Manager, he or she needs to be proficient in Budgeting, be skilled in Planning and Organizing, and be skilled in Coordination.

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