Skills & Competencies for Spa Manager

Spa Manager job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Spa Manager

Manages the spa facility.

JOB RESPONSIBILITIES for Spa Manager

Administers, plans, and evaluates programs for all age groups. Hires, trains, and monitors the performance of professional spa personnel. Ensures that program goals are met and adheres to local, state, and federal regulations regarding cleanliness, accessibility, and safety of the facility.

Spa Manager SALARY RANGE

BASE 50%
$70,223
TOTAL 50%
$71,327
Job Level
M02
Job Code
HS08000202
Education/Degree
High School Diploma or Technical Certificate
Reports To
Head of a Unit/Department

Spa Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Spa Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

6 hard skills or competencies (industry competencies) for Spa Manager

1 Industry Competency – Retail Customer Support
Proficiency Level -2
Skill definition-Providing assistance and resolutions to retail customers, ensuring their satisfaction and maintaining a positive customer experience.
Level 1 Behaviors
(General Familiarity)
Lists common return and exchange policies in retail and their respective procedures.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Uses appropriate greetings and language when interacting with customers to maintain brand integrity.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses CRM systems or ticketing platforms to document and track customer interactions and issue resolutions.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees customer surveys on emerging trends, preferences, and areas for improvement to support service data analysis.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the development and improvement of customer support resources to empower customers with self-service options.
See 4 More Skill Behaviors
2 Industry Competency – Cashiering
Proficiency Level -2
Skill definition-Facilitating customer financial transactions and record keeping at the point of sale, promoting a satisfactory customer experience.
Level 1 Behaviors
(General Familiarity)
Indicates the various forms of payment a cashier must process, such as cash, cards, and mobile payments.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Processes various customer transactions using a cash register or POS system.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reviews daily cashiering operations to identify areas for improvement in procedures and controls.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Reviews sales reports or inventory information to optimize cashiering processes and minimize errors.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Streamlines customer transactions, ensuring precise and efficient handling of cash, credit cards, and digital payments.
See 4 More Skill Behaviors
3 Spa Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Manager
Proficiency Level - 4
5 Competency for - Spa Manager
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Spa Manager

1 Job Family Competencies – Promotion
Proficiency Level -3
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Names different kinds of promotional marketing materials.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Tracks and reports the results of promotional activities.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses interactive materials such as videos, charts, or slideshows to show product features to clients.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees a targeted promotion initiative to an identified set of customers.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the development and launching of multiple marketing promotions.
See 4 More Skill Behaviors
2 Job Family Competencies – Sales Management
Proficiency Level -2
Skill definition-Meeting or exceeding the company’s sales targets for sales functions.
Level 1 Behaviors
(General Familiarity)
Lists all the technologies, techniques, and tools for the sales management process.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the management and resolution of sales operations issues.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares customized sales performance summaries to support the management in developing a sales plan.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees the overall execution of strategic plans.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes sales methodologies for end-to-end sales process management.
See 4 More Skill Behaviors
3 Spa Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Manager
Proficiency Level - 4
5 Competency for - Spa Manager
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Spa Manager

1 Core Competencies – Budgeting
Proficiency Level -2
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Compiles a list of basic issues and risks for conducting our budget processes.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies established guidelines for conducting our budgeting processes.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates budget objectives and plans to help identify financial trends and create budget forecasts.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Anticipates organizational income and expenses to make forecasts and develop budget plans.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Adapts relevant industry trends on techniques in financial budgeting in our organization.
See 4 More Skill Behaviors
2 Core Competencies – Planning and Organizing
Proficiency Level -3
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
See 4 More Skill Behaviors
3 Spa Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Manager
Proficiency Level - 4
5 Competency for - Spa Manager
Proficiency Level - 5

Summary of Spa Manager skills and competencies

There are 6 hard skills for Spa Manager, Retail Customer Support, Cashiering, Membership Program, etc.
2 general skills for Spa Manager, Promotion, Sales Management.
10 soft skills for Spa Manager, Budgeting, Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Spa Manager, he or she needs to be proficient in Budgeting, be skilled in Planning and Organizing, and be skilled in Coordination.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.