Skills & Competencies for Truck Service Manager

Truck Service Manager job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Truck Service Manager

Manages truck shop operations for maximum efficiency and customer satisfaction.

JOB RESPONSIBILITIES for Truck Service Manager

Efficiency is based on revenue growth, direct expense control, flat rate variance, warranty recovery and the ability to reach targets in Profit After Direct expenses (PAD).

Truck Service Manager SALARY RANGE

BASE 50%
$97,175
TOTAL 50%
$101,570
Job Level
M02
Job Code
MM18000148
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Truck Service Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Truck Service Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

5 hard skills or competencies (industry competencies) for Truck Service Manager

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Defines the importance of effective merchandising strategies in boosting retail sales and profit margins.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists customers with product inquiries by providing information about features, pricing, and availability.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Addresses intricate complaints and concerns effectively to ensure customer satisfaction and retention.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Contributes to the development of retail pricing strategies to maximize profitability and competitiveness.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of predictive analytics to optimize pricing, inventory management, and marketing strategies.
See 4 More Skill Behaviors
2 Industry Competency – Retail Customer Support
Proficiency Level -2
Skill definition-Providing assistance and resolutions to retail customers, ensuring their satisfaction and maintaining a positive customer experience.
Level 1 Behaviors
(General Familiarity)
Cites the key elements of a product description, including price, specifications, and customer reviews.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies organizational procedures to help customers with product information, return, or order status requests.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyzes customer feedback with the product team to provide insights on product features or quality improvements.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Accommodates irate customers through de-escalation techniques and conflict resolution strategies to support brand service.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates and enforces proactive measures to reduce customer complaints and improve customer satisfaction.
See 4 More Skill Behaviors
3 Truck Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Truck Service Manager
Proficiency Level - 4
5 Competency for - Truck Service Manager
Proficiency Level - 5

5 general skills or competencies (Job family competencies) for Truck Service Manager

1 Job Family Competencies – Service Request Management
Proficiency Level -3
Skill definition-Handling and resolution of customer requests, inquiries, complaints, or issues to ensure customer satisfaction and loyalty.
Level 1 Behaviors
(General Familiarity)
Describes the process of categorizing service requests based on urgency and impact.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in maintaining records and documentation of service requests to ensure accurate tracking and follow-up.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyzes feedback to understand consumer expectations and enhance the quality of service request management.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Enforces SLAs for service request resolution to maintain compliance and address any deviations or delays.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Adopts advanced technologies to enhance service request management efficiency and the customer experience.
See 4 More Skill Behaviors
2 Job Family Competencies – Safety Policies and Procedures
Proficiency Level -3
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for developing safety policies and procedures.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies safety concepts in the workplace, including the proper use of personal protective equipment.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Drafts standard operating procedures to ensure seamless implementation of safety policies.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers clear interpretation of safety policies, procedures, and reports to all junior managers and staff.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Conceptualizes innovative ways to drive continuous improvements in our safety policies and procedures.
See 4 More Skill Behaviors
3 Truck Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Truck Service Manager
Proficiency Level - 4
5 Competency for - Truck Service Manager
Proficiency Level - 5

14 soft skills or competencies (core competencies) for Truck Service Manager

1 Core Competencies – Financial Acumen
Proficiency Level -2
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists and explains the roles of major financial reports.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects and analyzes financial data to evaluate an organization's financial performance.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Presents financial reports that contain relevant business performance to financial and non-financial employees.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Forecasts the financial impact of business decisions to determine our business's financial results.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Monitors our business's overall performance and adjusts the allocation of finances based on progress against goals.
See 4 More Skill Behaviors
2 Core Competencies – Budgeting
Proficiency Level -2
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the different purposes and uses of our organization's budgets.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reviews and helps approve major budget adjustments to negotiate and reconcile line variances.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Monitors budgeting processes to ensure adherence to our organization's financial practices and standards.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
See 4 More Skill Behaviors
3 Truck Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Truck Service Manager
Proficiency Level - 4
5 Competency for - Truck Service Manager
Proficiency Level - 5

Summary of Truck Service Manager skills and competencies

There are 5 hard skills for Truck Service Manager, Retail Industry, Retail Customer Support, Replenishment and Ordering, etc.
5 general skills for Truck Service Manager, Service Request Management, Safety Policies and Procedures, Training and Development, etc.
14 soft skills for Truck Service Manager, Financial Acumen, Budgeting, Customer Relationship Management, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Truck Service Manager, he or she needs to be proficient in Financial Acumen, be proficient in Budgeting, and be skilled in Customer Relationship Management.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.