11 general skills or competencies (Job family competencies) for Account Manager II
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
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Level 5 Behaviors
(Mastery)
Promotes interdepartmental collaboration to achieve service level agreements (SLA).
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Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Lists the account management methodologies.
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Level 2 Behaviors
(Light Experience)
Supports the account management team to assist with various sales activities.
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Level 3 Behaviors
(Moderate Experience)
Provides after-sales support to maximize customer loyalty and retention within the accounts.
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Level 4 Behaviors
(Extensive Experience)
Oversees the day-to-day account management activities to work closely with other functional departments.
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Level 5 Behaviors
(Mastery)
Leads process improvement initiatives to enhance the operational efficiency of strategic account management.
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10 soft skills or competencies (core competencies) for Account Manager II
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Illustrates how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Uses precise and appropriate terminology to explain the characteristics of the P/S.
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Level 3 Behaviors
(Moderate Experience)
Obtains information regarding the commonalities of diverse products and services within our business.
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Level 4 Behaviors
(Extensive Experience)
Proposes solutions to colleagues regarding implementation and operation-related considerations.
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Level 5 Behaviors
(Mastery)
Provides a full range of consulting for the product and service production team.
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Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Explains the importance of self-motivational skills in our workplace.
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Level 2 Behaviors
(Light Experience)
Shows initiative in taking on new responsibilities to expand knowledge and gain experience.
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Level 3 Behaviors
(Moderate Experience)
Follows SMART principles to set high but realistic goals.
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Level 4 Behaviors
(Extensive Experience)
Researches communication techniques and work styles to determine ways to help our employees motivate themselves.
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Level 5 Behaviors
(Mastery)
Stays current in new reward schemes to boost our employee's competitiveness and retain top talents.
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Summary of Account Manager II skills and competencies
There are 0 hard skills for Account Manager II.
11 general skills for Account Manager II, Customer Satisfaction, Account Management, Business Development, etc.
10 soft skills for Account Manager II, Products And Services, Self-Motivation, Initiative, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Manager II, he or she needs to be proficient in Products And Services, be skilled in Self-Motivation, and be skilled in Initiative.