Skills & Competencies for Account Manager V

Account Manager V job profile

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JOB SUMMARY for Account Manager V

Develops relationships with the largest and most complex clients to increase revenue.

JOB RESPONSIBILITIES for Account Manager V

Typically works with national accounts and other strategically important clients. Pursues relationships with potential new accounts and identifies business opportunities to upsell services/products to current and new businesses. Drives retention and growth among the most valuable customers by understanding their business needs and helping them succeed. Has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs. Maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal. Advises internal teams on product and service improvements/suggestions based on client feedback. Provides sales quotes and responds to requests for proposals.

Account Manager V SALARY RANGE

BASE 50%
$158,185
TOTAL 50%
$188,423
Job Level
P05
Job Code
SM15000307
Education/Degree
Bachelor's Degree
Reports To
Manager

Account Manager V Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Account Manager V skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Account Manager V

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -5
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Cites the best practices used in improving customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Adheres to our policies in providing customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Analyzes survey results to identify opportunities in improving customer service and satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of customer satisfaction.
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Level 5 Behaviors
(Mastery)
Constructs innovative solutions and effective interventions to drive customer satisfaction.
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2 Job Family Competencies – Account Management
Proficiency Level -5
Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Describes the process of performing account management in our organization.
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Level 2 Behaviors
(Light Experience)
Conducts research and data-gathering processes to prepare pricing models, proposals, and presentations.
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Level 3 Behaviors
(Moderate Experience)
Communicates with the sales team regarding account managing strategies.
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Level 4 Behaviors
(Extensive Experience)
Evaluates customer account management processes to focus on improving the quality of service and results.
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Level 5 Behaviors
(Mastery)
Builds account maps for the sales cycle to keep track of relationships built through the customer’s lifecycle.
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3 Account Manager V - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager V
Proficiency Level - 4
5 Competency for - Account Manager V
Proficiency Level - 5

13 soft skills or competencies (core competencies) for Account Manager V

1 Core Competencies – Products And Services
Proficiency Level -4
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Cites examples of how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Describes our organization's current marketing campaign.
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Level 3 Behaviors
(Moderate Experience)
Announces and explains updates of products and services and delivery.
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Level 4 Behaviors
(Extensive Experience)
Enhances employees' understanding of several sets of interrelated products and services and their interdependence.
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Level 5 Behaviors
(Mastery)
Conceives and plans our business’s future structure according to the target market and P/S strategy.
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2 Core Competencies – Performance Management
Proficiency Level -5
Skill definition-The process of creating and maintaining an environment that enables employees to perform to the best of their abilities.
Level 1 Behaviors
(General Familiarity)
Contrasts the concepts of performance management versus performance appraisal.
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Level 2 Behaviors
(Light Experience)
Communicates performance goals to team members and adjusts them as needed.
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Level 3 Behaviors
(Moderate Experience)
Defines the expectations for each job role by providing specific descriptions for each position.
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Level 4 Behaviors
(Extensive Experience)
Creates specific improvement plans once the performance problems are pinpointed.
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Level 5 Behaviors
(Mastery)
Creates performance management tools that help manage goals, track employee performance, and provide performance feedback.
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3 Account Manager V - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager V
Proficiency Level - 4
5 Competency for - Account Manager V
Proficiency Level - 5

Summary of Account Manager V skills and competencies

There are 0 hard skills for Account Manager V.
11 general skills for Account Manager V, Customer Satisfaction, Account Management, Business Development, etc.
13 soft skills for Account Manager V, Products And Services, Performance Management, Motivating Others, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Manager V, he or she needs to be skilled in Products And Services, be an expert in Performance Management, and be an expert in Motivating Others.

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