10 general skills or competencies (Job family competencies) for Inside Sales Representative I
Skill definition-Initiating calls to prospective customers to sell products and services that prioritize the needs and interests of buyers.
Level 1 Behaviors
(General Familiarity)
Describes the process flow of handling outbound sales calls.
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Level 2 Behaviors
(Light Experience)
Identifies key sales metrics used to measure the success of outbound sales calls.
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Level 3 Behaviors
(Moderate Experience)
Handles complex sales inquiries and follow-ups to enhance customer engagement on outbound calls.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions on proper handling of outbound sales calls to ensure lead and sales generation.
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Level 5 Behaviors
(Mastery)
Builds an efficient outbound sales system to improve call quality and optimize call performance.
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Skill definition-Prospecting techniques used in search of potential customers and to boost sales.
Level 1 Behaviors
(General Familiarity)
Describes the procedures on how to initiate engagements through cold calling.
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Level 2 Behaviors
(Light Experience)
Conducts high-volume prospecting to generate qualified leads.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates advanced sales engagement skills to target new prospects with heavy cold-calling.
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Level 4 Behaviors
(Extensive Experience)
Leverages in-depth research for target markets to acquire a successful sales cycle.
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Level 5 Behaviors
(Mastery)
Conceptualizes the overall vision of our organization's cold calling procedure to keep the entire process consistent.
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8 soft skills or competencies (core competencies) for Inside Sales Representative I
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes benefits of personal drive to achieve goals or standards.
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Level 2 Behaviors
(Light Experience)
Commits to personal and organizational goals.
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Level 3 Behaviors
(Moderate Experience)
Cultivates a mindset that stays curious, positive, and resilient.
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Level 4 Behaviors
(Extensive Experience)
Creates a vision board with company goals and objectives to increase motivation within the team.
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Level 5 Behaviors
(Mastery)
Delivers training activities to build continuous self-motivation and confidence across our organization.
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Skill definition-Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
Level 1 Behaviors
(General Familiarity)
Describes the critical role of initiative in successfully achieving the goal.
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Level 2 Behaviors
(Light Experience)
Identifies opportunities to produce the best results.
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Level 3 Behaviors
(Moderate Experience)
Prepares for unexpected contingencies to prevent possible risks.
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Level 4 Behaviors
(Extensive Experience)
Improves processes that contribute to business and company-level strategies.
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Level 5 Behaviors
(Mastery)
Coaches others to foster an environment that can adapt quickly and willingly to rapid change.
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Summary of Inside Sales Representative I skills and competencies
There are 0 hard skills for Inside Sales Representative I.
10 general skills for Inside Sales Representative I, Outbound Sales Calls, Cold Calling, Consultative Selling, etc.
8 soft skills for Inside Sales Representative I, Self-Motivation, Initiative, Effective Communication, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Representative I, he or she needs to be skilled in Self-Motivation, be skilled in Initiative, and be skilled in Effective Communication.