10 general skills or competencies (Job family competencies) for Inside Sales Representative III
Skill definition-Initiating calls to prospective customers to sell products and services that prioritize the needs and interests of buyers.
Level 1 Behaviors
(General Familiarity)
Cites examples of effective sales principles used in conducting outbound calls.
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Level 2 Behaviors
(Light Experience)
Adheres to call monitoring disclosure in conducting outbound sales calls.
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Level 3 Behaviors
(Moderate Experience)
Executes effective sales techniques to maximize performance in outbound call sales.
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Level 4 Behaviors
(Extensive Experience)
Creates key performance indicators to measure and improve the performance of outbound sales calls.
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Level 5 Behaviors
(Mastery)
Adapts to industry best practices on outbound calling to reach high-value sales targets and exceed quotas.
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Skill definition-Prospecting techniques used in search of potential customers and to boost sales.
Level 1 Behaviors
(General Familiarity)
Lists the new tools and techniques required to perform successful cold calling.
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Level 2 Behaviors
(Light Experience)
Tracks all the records in cold calling and sales prospecting.
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Level 3 Behaviors
(Moderate Experience)
Maintains partnerships with clients through cold calling.
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Level 4 Behaviors
(Extensive Experience)
Provides training to employees on cold calling and outreach tactics to enhance their performance.
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Level 5 Behaviors
(Mastery)
Establishes the latest and effective cold calling strategies from basic research to follow-up.
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9 soft skills or competencies (core competencies) for Inside Sales Representative III
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Explains the importance of self-motivational skills in our workplace.
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Level 2 Behaviors
(Light Experience)
Shows initiative in taking on new responsibilities to expand knowledge and gain experience.
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Level 3 Behaviors
(Moderate Experience)
Follows SMART principles to set high but realistic goals.
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Level 4 Behaviors
(Extensive Experience)
Researches communication techniques and work styles to determine ways to help our employees motivate themselves.
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Level 5 Behaviors
(Mastery)
Stays current in new reward schemes to boost our employee's competitiveness and retain top talents.
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Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Lists the traits of a good problem-solver.
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Level 2 Behaviors
(Light Experience)
Incorporates fact-finding techniques and tools to identify and determine the existence of problems.
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Level 3 Behaviors
(Moderate Experience)
Uses creative methods and conceptual techniques to solve problems, such as mind maps, storyboards and analogies.
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Level 4 Behaviors
(Extensive Experience)
Trains others in the process of eliciting alternatives and assessing their impact.
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Level 5 Behaviors
(Mastery)
Provides training about new techniques and strategies for effective problem-solving.
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Summary of Inside Sales Representative III skills and competencies
There are 0 hard skills for Inside Sales Representative III.
10 general skills for Inside Sales Representative III, Outbound Sales Calls, Cold Calling, Consultative Selling, etc.
9 soft skills for Inside Sales Representative III, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Representative III, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.