Skills & Competencies for Inside Sales Supervisor
Inside Sales Supervisor job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Inside Sales Supervisor
Oversees the daily activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls.
JOB RESPONSIBILITIES for Inside Sales Supervisor
Utilizes marketing and field sales insights to understand customers' unique needs, market conditions, and competitors. Implements sales strategies and supporting activities, including renewals, special offers, and discounts. Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Monitors team progress towards meeting targets and provides strategic coaching in selling and relationship-building skills.
Inside Sales Supervisor SALARY RANGE
BASE 50%
$75,493
TOTAL 50%
$85,001
Job Level
M00
Job Code
SM15000208
Education/Degree
Associate's Degree
Reports To
Manager
Inside Sales Supervisor Skills and Competencies List
8 general skills or competencies (Job family competencies) for Inside Sales Supervisor
1
Job Family Competencies –
Customer Acquisition
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Collects customer data to identify needs for customer acquisition.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in calculating customer acquisition cost.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Defines target customer segments to tailor techniques in reaching new customers.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates and enhances innovative methodologies to attain key customer acquisition goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds customer loyalty programs to target high-potential opportunities for customer acquisitions.
See 4 More Skill Behaviors
2
Job Family Competencies –
Business Development
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the business development cycle from prospecting to deal closing.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Conducts market research to identify new business development opportunities.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates with teams to prepare presentations for business development meetings.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Analyzes the professional improvement of each business development member to drive optimum performance.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Conceptualizes and creates the future trends of business development to gain an advantage against competing companies.
See 4 More Skill Behaviors
3
Inside Sales Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Inside Sales Supervisor
Proficiency Level - 4
5
Competency for -
Inside Sales Supervisor
Proficiency Level - 5
8 soft skills or competencies (core competencies) for Inside Sales Supervisor
1
Core Competencies –
Planning and Organizing
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
See 4 More Skill Behaviors
2
Core Competencies –
Coaching Others
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the plans and goals of the coaching process.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Helps to create and implement skill development opportunities.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Coaches one or several individuals or teams on a specific competency or subject area.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Diagnoses team performance and develops a plan aimed at improving skillsets.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs coaching methods and related technologies that are beneficial to help in talent development.
See 4 More Skill Behaviors
3
Inside Sales Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Inside Sales Supervisor
Proficiency Level - 4
5
Competency for -
Inside Sales Supervisor
Proficiency Level - 5
Summary of Inside Sales Supervisor skills and competencies
There are 0 hard skills for Inside Sales Supervisor.
8 general skills for Inside Sales Supervisor, Customer Acquisition, Business Development, Product and Technical Knowledge, etc.
8 soft skills for Inside Sales Supervisor, Planning and Organizing, Coaching Others, Team Management and Team Building, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Supervisor, he or she needs to be skilled in Planning and Organizing, be skilled in Coaching Others, and be skilled in Team Management and Team Building.
8 general skills for Inside Sales Supervisor, Customer Acquisition, Business Development, Product and Technical Knowledge, etc.
8 soft skills for Inside Sales Supervisor, Planning and Organizing, Coaching Others, Team Management and Team Building, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Supervisor, he or she needs to be skilled in Planning and Organizing, be skilled in Coaching Others, and be skilled in Team Management and Team Building.
It's Easy to Get Started
Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.