Skills & Competencies for Manufacturers Service Contract Administrator

Manufacturers Service Contract Administrator job profile

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JOB SUMMARY for Manufacturers Service Contract Administrator

Ensures that customers receive services according to their contracts with the manufacturer.

JOB RESPONSIBILITIES for Manufacturers Service Contract Administrator

Communicates with customers to gather information about service levels and respond to questions or complaints. Reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations.

Manufacturers Service Contract Administrator SALARY RANGE

BASE 50%
$63,902
TOTAL 50%
$66,208
Job Level
A02
Job Code
SM15000043
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Manufacturers Service Contract Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Manufacturers Service Contract Administrator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Manufacturers Service Contract Administrator

1 Job Family Competencies – Contract Compliance
Proficiency Level -2
Skill definition-Ability to comply with regulations and performance of obligations within the agreement.
Level 1 Behaviors
(General Familiarity)
Documents the contract terms and conditions required for proper compliance.
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Level 2 Behaviors
(Light Experience)
Conducts contract audits to aid the management in determining the source of non-compliance issues.
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Level 3 Behaviors
(Moderate Experience)
Coordinates contract and subcontract requirements with all departments to ensure compliance.
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Level 4 Behaviors
(Extensive Experience)
Manages contractual obligations to ensure compliance with agreed terms and conditions.
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Level 5 Behaviors
(Mastery)
Designs and develops various compliance contracts throughout your organization.
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2 Job Family Competencies – Contract Management
Proficiency Level -2
Skill definition-Managing agreements, from their creation to execution by the chosen party and the eventual termination of the contract.
Level 1 Behaviors
(General Familiarity)
Explains the importance of legal and financial implications in contract management.
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Level 2 Behaviors
(Light Experience)
Prepares all the necessary documentation for contract negotiations.
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Level 3 Behaviors
(Moderate Experience)
Participates in contract reviews to achieve corporate risk management objectives.
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Level 4 Behaviors
(Extensive Experience)
Monitors legal and regulatory requirements for the performance of contract management.
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Level 5 Behaviors
(Mastery)
Develops overall solutions to address strategic contract issues.
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3 Manufacturers Service Contract Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Manufacturers Service Contract Administrator
Proficiency Level - 4
5 Competency for - Manufacturers Service Contract Administrator
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Manufacturers Service Contract Administrator

1 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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2 Core Competencies – Time Management
Proficiency Level -2
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Discusses workplace barriers and issues that may affect time management.
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Level 2 Behaviors
(Light Experience)
Collects and compiles information in an organized manner to finish tasks efficiently.
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Level 3 Behaviors
(Moderate Experience)
Executes work plans to manage workflow and track milestones to completion.
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Level 4 Behaviors
(Extensive Experience)
Improves processes to organize workloads of teams efficiently.
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Level 5 Behaviors
(Mastery)
Establishes a time management matrix to reprioritize the importance of current and upcoming tasks.
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3 Manufacturers Service Contract Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Manufacturers Service Contract Administrator
Proficiency Level - 4
5 Competency for - Manufacturers Service Contract Administrator
Proficiency Level - 5

Summary of Manufacturers Service Contract Administrator skills and competencies

There are 0 hard skills for Manufacturers Service Contract Administrator.
10 general skills for Manufacturers Service Contract Administrator, Contract Compliance, Contract Management, Contract Review, etc.
6 soft skills for Manufacturers Service Contract Administrator, Attention to Detail, Time Management, Initiative, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Manufacturers Service Contract Administrator, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.

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