Skills & Competencies for Rental Coordinator

Rental Coordinator job profile

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JOB SUMMARY for Rental Coordinator

Provides customers with support of all activities throughout the entire rental process and ensures customer satisfaction.

JOB RESPONSIBILITIES for Rental Coordinator

Determines customer needs, quotes for requested services, and prepares approved rental agreements. Maintains records and files, and coordinates billing process.

Rental Coordinator SALARY RANGE

BASE 50%
$50,718
TOTAL 50%
$52,638
Job Level
A02
Job Code
OF13000075
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Rental Coordinator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Rental Coordinator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Rental Coordinator

1 Job Family Competencies – Customer Retention
Proficiency Level -2
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Lists the tools and applications for customer retention.
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Level 2 Behaviors
(Light Experience)
Tracks customer accounts to identify churn risk and support customer retention improvement.
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Level 3 Behaviors
(Moderate Experience)
Maintains customer satisfaction to ensure customer retention and business growth.
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Level 4 Behaviors
(Extensive Experience)
Oversees the customer lifecycle to establish customer loyalty and optimize client retention.
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Level 5 Behaviors
(Mastery)
Promotes the implementation of advanced CRM solutions to drive customer retention.
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2 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
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Level 5 Behaviors
(Mastery)
Promotes interdepartmental collaboration to achieve service level agreements (SLA).
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3 Rental Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Rental Coordinator
Proficiency Level - 4
5 Competency for - Rental Coordinator
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Rental Coordinator

1 Core Competencies – Self-Motivation
Proficiency Level -3
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Explains the importance of self-motivational skills in our workplace.
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Level 2 Behaviors
(Light Experience)
Shows initiative in taking on new responsibilities to expand knowledge and gain experience.
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Level 3 Behaviors
(Moderate Experience)
Follows SMART principles to set high but realistic goals.
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Level 4 Behaviors
(Extensive Experience)
Researches communication techniques and work styles to determine ways to help our employees motivate themselves.
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Level 5 Behaviors
(Mastery)
Stays current in new reward schemes to boost our employee's competitiveness and retain top talents.
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2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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3 Rental Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Rental Coordinator
Proficiency Level - 4
5 Competency for - Rental Coordinator
Proficiency Level - 5

Summary of Rental Coordinator skills and competencies

There are 0 hard skills for Rental Coordinator.
10 general skills for Rental Coordinator, Customer Retention, Customer Satisfaction, Cold Calling, etc.
8 soft skills for Rental Coordinator, Self-Motivation, Attention to Detail, Initiative, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Rental Coordinator, he or she needs to be skilled in Self-Motivation, be skilled in Attention to Detail, and be skilled in Initiative.

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