12 general skills or competencies (Job family competencies) for Sales Engineer II
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
See 4 More Skill Behaviors
Skill definition-Overseeing the creation of new products or improvement of the performance, cost, or quality of existing products to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Cites the significance and risks of product development in improving our bottom-line.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists the management in the conceptual development stage of product lines.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Determines needed changes in product specifications based on the results of market research.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates product development strategy to translate high-level direction into technical deliverables.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Approves and monitors the project calendar to ensure alignment of deliverables with schedules.
See 4 More Skill Behaviors
8 soft skills or competencies (core competencies) for Sales Engineer II
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Cites examples and traits of being self-motivated.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Clearly defines one's strengths, weakness, aspirations, and work styles.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Assesses past mistakes and makes changes that will lead to success.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Acts as a role model for positivity, optimism, and hard work.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates a transparent and open working environment within our organization.
See 4 More Skill Behaviors
Skill definition-Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
Level 1 Behaviors
(General Familiarity)
Explains how initiative helps in daily work.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Recognizes own strengths and minimizes limitations in taking initiative.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Proposes alternative ways to achieve the project's objectives.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Maintains sanity in an emergency and makes a resolute decision to take corrective action.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Encourages viewing setbacks or failures as learning opportunities.
See 4 More Skill Behaviors
Summary of Sales Engineer II skills and competencies
There are 0 hard skills for Sales Engineer II.
12 general skills for Sales Engineer II, Technical Support, Product Development, Knowledge of Customers, etc.
8 soft skills for Sales Engineer II, Self-Motivation, Initiative, Effective Communication, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Engineer II, he or she needs to be skilled in Self-Motivation, be skilled in Initiative, and be skilled in Effective Communication.