12 general skills or competencies (Job family competencies) for Sales Engineer III
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Identifies the problems and issues that require the assistance of technical support.
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Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
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Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
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Skill definition-Overseeing the creation of new products or improvement of the performance, cost, or quality of existing products to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Describes the different phases in the new product development process.
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Level 2 Behaviors
(Light Experience)
Conducts basic product testing at various stages of product development.
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Level 3 Behaviors
(Moderate Experience)
Helps in the manufacturing and design activities by creating prototypes.
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Level 4 Behaviors
(Extensive Experience)
Monitors prototyping and quality testing in each phase of product development.
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Level 5 Behaviors
(Mastery)
Creates ideas for new products and evaluates feasibility in terms of profit, resources, and compliance.
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9 soft skills or competencies (core competencies) for Sales Engineer III
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
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Level 2 Behaviors
(Light Experience)
Gathers additional learning to fulfill a sense of accomplishment and increase self-motivation.
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Level 3 Behaviors
(Moderate Experience)
Deals with setbacks and continues to pursue our business goals despite obstacles.
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Level 4 Behaviors
(Extensive Experience)
Manages the allocation of career development resources to improve employee motivation and productivity.
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Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
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Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Describes the key aspects of problem-solving processes.
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Level 2 Behaviors
(Light Experience)
Examines a specific problem and learns the perspective of each involved stakeholder.
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Level 3 Behaviors
(Moderate Experience)
Conducts thorough research on the issues and formulates opinions with deep consideration.
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Level 4 Behaviors
(Extensive Experience)
Evaluates potential costs and possible barriers to successful solution implementation.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools to ensure the implementation of new problem-solving practices.
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Summary of Sales Engineer III skills and competencies
There are 0 hard skills for Sales Engineer III.
12 general skills for Sales Engineer III, Technical Support, Product Development, Knowledge of Customers, etc.
9 soft skills for Sales Engineer III, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Engineer III, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.