Skills & Competencies for Sales Support Representative I

Sales Support Representative I job profile

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JOB SUMMARY for Sales Support Representative I

Provides administrative and logistical support to the sales team.

JOB RESPONSIBILITIES for Sales Support Representative I

Duties may include order processing/entry, record keeping, response to customer inquiries and RFP. Generates reports on sales targets, activity, and other related metrics. Coordinates customer and prospect meetings and events. Prepares presentation materials and exhibits. Trains and supports the sales team on systems, processes, and procedures.

Sales Support Representative I SALARY RANGE

BASE 50%
$63,275
TOTAL 50%
$65,823
Job Level
P01
Job Code
SM15000422
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Team Leader

Sales Support Representative I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Support Representative I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Sales Support Representative I

1 Job Family Competencies – Prospecting
Proficiency Level -1
Skill definition-Identifying potential customers for products and services and converting them to revenue-generating customers.
Level 1 Behaviors
(General Familiarity)
Explains the process of maximizing the use of social media in prospecting activities.
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Level 2 Behaviors
(Light Experience)
Contacts prospects identified by sales and marketing teams.
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Level 3 Behaviors
(Moderate Experience)
Maintains prospecting for new business opportunities to meet sales goals.
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Level 4 Behaviors
(Extensive Experience)
Oversees social selling techniques to optimize the prospecting process.
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Level 5 Behaviors
(Mastery)
Establishes a holistic prospect contact strategy for all leads.
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2 Job Family Competencies – Sales Function
Proficiency Level -2
Skill definition-Performing sales activities, plans, and strategies to secure the growth of the business.
Level 1 Behaviors
(General Familiarity)
Documents policies and guidelines of a sales function.
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Level 2 Behaviors
(Light Experience)
Performs a variety of activities related to the day-to-day operations of the sales function.
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Level 3 Behaviors
(Moderate Experience)
Handles all sales functions professionally to maintain a sufficient pipeline to achieve quota.
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Level 4 Behaviors
(Extensive Experience)
Oversees implementation of new best practices of sales functions.
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Level 5 Behaviors
(Mastery)
Creates sales tools for specific applications to collaborate with related sales functions.
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3 Sales Support Representative I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Representative I
Proficiency Level - 4
5 Competency for - Sales Support Representative I
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Sales Support Representative I

1 Core Competencies – Products And Services
Proficiency Level -2
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
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Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
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Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
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Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
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Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
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2 Core Competencies – Meeting Management
Proficiency Level -2
Skill definition-The practice of planning, organizing, conducting and participating in well-structured meetings for effectiveness and productivity.
Level 1 Behaviors
(General Familiarity)
Explains the business value of effective meeting management.
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Level 2 Behaviors
(Light Experience)
Notifies meeting participants timely and adequately.
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Level 3 Behaviors
(Moderate Experience)
Justifies the rationale for the meeting, its agenda, and the responsibilities of participants.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates ownership of meeting decisions and action plans.
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Level 5 Behaviors
(Mastery)
Establishes organizational meeting management policies and standard operating procedures (SOP).
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3 Sales Support Representative I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Representative I
Proficiency Level - 4
5 Competency for - Sales Support Representative I
Proficiency Level - 5

Summary of Sales Support Representative I skills and competencies

There are 0 hard skills for Sales Support Representative I.
10 general skills for Sales Support Representative I, Prospecting, Sales Function, Sales Operations, etc.
9 soft skills for Sales Support Representative I, Products And Services, Meeting Management, Self-Motivation, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Representative I, he or she needs to be proficient in Products And Services, be proficient in Meeting Management, and be proficient in Self-Motivation.

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