Skills & Competencies for Sales Support Representative II

Sales Support Representative II job profile

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JOB SUMMARY for Sales Support Representative II

Provides administrative and logistical support to the sales team.

JOB RESPONSIBILITIES for Sales Support Representative II

Duties may include order processing/entry, record keeping, response to customer inquiries and RFP. Generates reports on sales targets, activity, and other related metrics. Coordinates customer and prospect meetings and events. Prepares presentation materials and exhibits. Trains and supports the sales team on systems, processes, and procedures.

Sales Support Representative II SALARY RANGE

BASE 50%
$73,930
TOTAL 50%
$77,508
Job Level
P02
Job Code
SM15000423
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Team Leader

Sales Support Representative II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Support Representative II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Sales Support Representative II

1 Job Family Competencies – Prospecting
Proficiency Level -2
Skill definition-Identifying potential customers for products and services and converting them to revenue-generating customers.
Level 1 Behaviors
(General Familiarity)
Explains the process of maximizing the use of social media in prospecting activities.
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Level 2 Behaviors
(Light Experience)
Contacts prospects identified by sales and marketing teams.
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Level 3 Behaviors
(Moderate Experience)
Maintains prospecting for new business opportunities to meet sales goals.
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Level 4 Behaviors
(Extensive Experience)
Oversees social selling techniques to optimize the prospecting process.
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Level 5 Behaviors
(Mastery)
Establishes a holistic prospect contact strategy for all leads.
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2 Job Family Competencies – Sales Function
Proficiency Level -2
Skill definition-Performing sales activities, plans, and strategies to secure the growth of the business.
Level 1 Behaviors
(General Familiarity)
Documents policies and guidelines of a sales function.
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Level 2 Behaviors
(Light Experience)
Performs a variety of activities related to the day-to-day operations of the sales function.
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Level 3 Behaviors
(Moderate Experience)
Handles all sales functions professionally to maintain a sufficient pipeline to achieve quota.
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Level 4 Behaviors
(Extensive Experience)
Oversees implementation of new best practices of sales functions.
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Level 5 Behaviors
(Mastery)
Creates sales tools for specific applications to collaborate with related sales functions.
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3 Sales Support Representative II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Representative II
Proficiency Level - 4
5 Competency for - Sales Support Representative II
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Sales Support Representative II

1 Core Competencies – Products And Services
Proficiency Level -2
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Illustrates how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Uses precise and appropriate terminology to explain the characteristics of the P/S.
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Level 3 Behaviors
(Moderate Experience)
Obtains information regarding the commonalities of diverse products and services within our business.
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Level 4 Behaviors
(Extensive Experience)
Proposes solutions to colleagues regarding implementation and operation-related considerations.
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Level 5 Behaviors
(Mastery)
Provides a full range of consulting for the product and service production team.
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2 Core Competencies – Meeting Management
Proficiency Level -2
Skill definition-The practice of planning, organizing, conducting and participating in well-structured meetings for effectiveness and productivity.
Level 1 Behaviors
(General Familiarity)
Shows the importance of meeting planning and preparation.
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Level 2 Behaviors
(Light Experience)
Records and distributes meeting minutes to appropriate staff and management.
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Level 3 Behaviors
(Moderate Experience)
Summarizes meeting outcomes and open issues to seek and verify common ground.
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Level 4 Behaviors
(Extensive Experience)
Mentors others on the implementation of meeting management SOP to improve productivity.
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Level 5 Behaviors
(Mastery)
Sponsors timely and effective meetings on high-impact, critical issues among all levels within our business.
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3 Sales Support Representative II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Representative II
Proficiency Level - 4
5 Competency for - Sales Support Representative II
Proficiency Level - 5

Summary of Sales Support Representative II skills and competencies

There are 0 hard skills for Sales Support Representative II.
10 general skills for Sales Support Representative II, Prospecting, Sales Function, Sales Operations, etc.
9 soft skills for Sales Support Representative II, Products And Services, Meeting Management, Self-Motivation, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Representative II, he or she needs to be proficient in Products And Services, be proficient in Meeting Management, and be skilled in Self-Motivation.

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