Skills & Competencies for Service Contract Administrator

Service Contract Administrator job profile

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JOB SUMMARY for Service Contract Administrator

Prepares, reviews, administers, and tracks service contract proposals and renewals.

JOB RESPONSIBILITIES for Service Contract Administrator

Explains service terms to customers and answers questions about contracts. Secures necessary approvals and ensures that the standard contract terms are followed. Escalates issues involving customer claims about service to management. May participate in review of customer issues and may recommend modifications to the services or terms. May assist with contract negotiations.

Service Contract Administrator SALARY RANGE

BASE 50%
$66,851
TOTAL 50%
$68,988
Job Level
P02
Job Code
SM15000412
Education/Degree
Bachelor's Degree
Reports To
Manager

Service Contract Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Service Contract Administrator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Service Contract Administrator

1 Job Family Competencies – Contract Compliance
Proficiency Level -2
Skill definition-Ability to comply with regulations and performance of obligations within the agreement.
Level 1 Behaviors
(General Familiarity)
Documents the contract terms and conditions required for proper compliance.
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Level 2 Behaviors
(Light Experience)
Conducts contract audits to aid the management in determining the source of non-compliance issues.
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Level 3 Behaviors
(Moderate Experience)
Coordinates contract and subcontract requirements with all departments to ensure compliance.
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Level 4 Behaviors
(Extensive Experience)
Manages contractual obligations to ensure compliance with agreed terms and conditions.
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Level 5 Behaviors
(Mastery)
Designs and develops various compliance contracts throughout your organization.
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2 Job Family Competencies – Contract Management
Proficiency Level -2
Skill definition-Managing agreements, from their creation to execution by the chosen party and the eventual termination of the contract.
Level 1 Behaviors
(General Familiarity)
Explains the importance of legal and financial implications in contract management.
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Level 2 Behaviors
(Light Experience)
Prepares all the necessary documentation for contract negotiations.
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Level 3 Behaviors
(Moderate Experience)
Participates in contract reviews to achieve corporate risk management objectives.
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Level 4 Behaviors
(Extensive Experience)
Monitors legal and regulatory requirements for the performance of contract management.
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Level 5 Behaviors
(Mastery)
Develops overall solutions to address strategic contract issues.
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3 Service Contract Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Service Contract Administrator
Proficiency Level - 4
5 Competency for - Service Contract Administrator
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Service Contract Administrator

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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2 Core Competencies – Initiative
Proficiency Level -3
Skill definition-Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
Level 1 Behaviors
(General Familiarity)
Explains how initiative helps in daily work.
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Level 2 Behaviors
(Light Experience)
Recognizes own strengths and minimizes limitations in taking initiative.
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Level 3 Behaviors
(Moderate Experience)
Proposes alternative ways to achieve the project's objectives.
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Level 4 Behaviors
(Extensive Experience)
Maintains sanity in an emergency and makes a resolute decision to take corrective action.
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Level 5 Behaviors
(Mastery)
Encourages viewing setbacks or failures as learning opportunities.
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3 Service Contract Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Service Contract Administrator
Proficiency Level - 4
5 Competency for - Service Contract Administrator
Proficiency Level - 5

Summary of Service Contract Administrator skills and competencies

There are 0 hard skills for Service Contract Administrator.
8 general skills for Service Contract Administrator, Contract Compliance, Contract Management, Contract Review, etc.
6 soft skills for Service Contract Administrator, Attention to Detail, Initiative, Effective Communication, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Service Contract Administrator, he or she needs to be skilled in Attention to Detail, be skilled in Initiative, and be skilled in Effective Communication.

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