Skills & Competencies for Technical Sales Support Specialist III

Technical Sales Support Specialist III job profile

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JOB SUMMARY for Technical Sales Support Specialist III

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.

JOB RESPONSIBILITIES for Technical Sales Support Specialist III

Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team.

Technical Sales Support Specialist III SALARY RANGE

BASE 50%
$106,537
TOTAL 50%
$108,881
Job Level
P03
Job Code
SM15000066
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Technical Sales Support Specialist III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Sales Support Specialist III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Technical Sales Support Specialist III

1 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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2 Job Family Competencies – Knowledge of Customers
Proficiency Level -2
Skill definition-Collecting experience and insight information to understand the customers’ needs, wants, and aims.
Level 1 Behaviors
(General Familiarity)
Identifies the methodologies of customer knowledge management in the business.
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Level 2 Behaviors
(Light Experience)
Receives return products to enhance future transactions.
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Level 3 Behaviors
(Moderate Experience)
Follows up with customers to acquire complete satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Makes new changes to the overall process to improve the customer’s experience.
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Level 5 Behaviors
(Mastery)
Develops standard operation processes to build customer knowledge across our organization.
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3 Technical Sales Support Specialist III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist III
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist III
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Technical Sales Support Specialist III

1 Core Competencies – Self-Motivation
Proficiency Level -4
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Explains the importance of self-motivational skills in our workplace.
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Level 2 Behaviors
(Light Experience)
Shows initiative in taking on new responsibilities to expand knowledge and gain experience.
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Level 3 Behaviors
(Moderate Experience)
Encourages self to keep learning and acquiring knowledge on industry trends or skillset development.
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Level 4 Behaviors
(Extensive Experience)
Researches communication techniques and work styles to determine ways to help our employees motivate themselves.
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Level 5 Behaviors
(Mastery)
Stays current in new reward schemes to boost our employee's competitiveness and retain top talents.
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2 Core Competencies – Problem Solving
Proficiency Level -4
Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Lists the traits of a good problem-solver.
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Level 2 Behaviors
(Light Experience)
Incorporates fact-finding techniques and tools to identify and determine the existence of problems.
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Level 3 Behaviors
(Moderate Experience)
Uses creative methods and conceptual techniques to solve problems, such as mind maps, storyboards and analogies.
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Level 4 Behaviors
(Extensive Experience)
Trains others in the process of eliciting alternatives and assessing their impact.
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Level 5 Behaviors
(Mastery)
Provides training about new techniques and strategies for effective problem-solving.
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3 Technical Sales Support Specialist III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist III
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist III
Proficiency Level - 5

Summary of Technical Sales Support Specialist III skills and competencies

There are 0 hard skills for Technical Sales Support Specialist III.
8 general skills for Technical Sales Support Specialist III, Technical Support, Knowledge of Customers, Product and Technical Knowledge, etc.
7 soft skills for Technical Sales Support Specialist III, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist III, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.

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