Skills & Competencies for Technical Sales Support Specialist IV

Technical Sales Support Specialist IV job profile

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JOB SUMMARY for Technical Sales Support Specialist IV

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.

JOB RESPONSIBILITIES for Technical Sales Support Specialist IV

Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team.

Technical Sales Support Specialist IV SALARY RANGE

BASE 50%
$123,733
TOTAL 50%
$127,334
Job Level
P04
Job Code
SM15000230
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Technical Sales Support Specialist IV Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Sales Support Specialist IV skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 general skills or competencies (Job family competencies) for Technical Sales Support Specialist IV

1 Job Family Competencies – Technical Support
Proficiency Level -4
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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2 Job Family Competencies – Business Development
Proficiency Level -3
Skill definition-Planning strategies and tactics for the business to grow and expand.
Level 1 Behaviors
(General Familiarity)
Describes the business development cycle from prospecting to deal closing.
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Level 2 Behaviors
(Light Experience)
Conducts market research to identify new business development opportunities.
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Level 3 Behaviors
(Moderate Experience)
Communicates with teams to prepare presentations for business development meetings.
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Level 4 Behaviors
(Extensive Experience)
Analyzes the professional improvement of each business development member to drive optimum performance.
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Level 5 Behaviors
(Mastery)
Conceptualizes and creates the future trends of business development to gain an advantage against competing companies.
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3 Technical Sales Support Specialist IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist IV
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist IV
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Technical Sales Support Specialist IV

1 Core Competencies – Products And Services
Proficiency Level -4
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Cites examples of how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Describes our organization's current marketing campaign.
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Level 3 Behaviors
(Moderate Experience)
Announces and explains updates of products and services and delivery.
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Level 4 Behaviors
(Extensive Experience)
Enhances employees' understanding of several sets of interrelated products and services and their interdependence.
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Level 5 Behaviors
(Mastery)
Conceives and plans our business’s future structure according to the target market and P/S strategy.
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2 Core Competencies – Self-Motivation
Proficiency Level -4
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Cites examples and traits of being self-motivated.
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Level 2 Behaviors
(Light Experience)
Clearly defines one's strengths, weakness, aspirations, and work styles.
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Level 3 Behaviors
(Moderate Experience)
Assesses past mistakes and makes changes that will lead to success.
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Level 4 Behaviors
(Extensive Experience)
Acts as a role model for positivity, optimism, and hard work.
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Level 5 Behaviors
(Mastery)
Creates a transparent and open working environment within our organization.
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3 Technical Sales Support Specialist IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist IV
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist IV
Proficiency Level - 5

Summary of Technical Sales Support Specialist IV skills and competencies

There are 0 hard skills for Technical Sales Support Specialist IV.
7 general skills for Technical Sales Support Specialist IV, Technical Support, Business Development, Product and Technical Knowledge, etc.
9 soft skills for Technical Sales Support Specialist IV, Products And Services, Self-Motivation, Problem Solving, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist IV, he or she needs to be skilled in Products And Services, be skilled in Self-Motivation, and be skilled in Problem Solving.

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