10 general skills or competencies (Job family competencies) for SVP of Account Management
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Describes methods used in collecting and analyzing customer satisfaction data.
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Level 2 Behaviors
(Light Experience)
Assists in creating questions to surveys to identify customer satisfaction levels.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to establish positive interactions and maintain a high level of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers superior customer service to optimize customer satisfaction scores.
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Level 5 Behaviors
(Mastery)
Develops customer service strategies to attain positive impacts on customer satisfaction.
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Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Explains the principles and procedures of excellent account management.
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Level 2 Behaviors
(Light Experience)
Documents all sales activities in the department’s account management grid.
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Level 3 Behaviors
(Moderate Experience)
Contacts clients to maintain regular communication with existing accounts.
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Level 4 Behaviors
(Extensive Experience)
Manages the overall sales cycle from finding a client to securing a deal.
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Level 5 Behaviors
(Mastery)
Designs detailed strategic business plans to attain predetermined goals and quotas in account management.
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15 soft skills or competencies (core competencies) for SVP of Account Management
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Describes the market conditions that impact the business.
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Level 2 Behaviors
(Light Experience)
Collects and compiles competitor information for competitive analysis.
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Level 3 Behaviors
(Moderate Experience)
Communicates financial insights that positively influence the business plan development process.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
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Level 5 Behaviors
(Mastery)
Champions organizational change and digital transformation to drive higher business performance.
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Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Describes the differences between bookkeeping and accounting.
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Level 2 Behaviors
(Light Experience)
Assists in designing strategies for overcoming arising financial constraints in our business.
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Level 3 Behaviors
(Moderate Experience)
Leads in calculating overhead correctly to support developing pricing strategies.
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Level 4 Behaviors
(Extensive Experience)
Establishes a working environment that encourages and fosters fiscal responsibility.
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Level 5 Behaviors
(Mastery)
Creates strategies to reach critical financial goals and business objectives.
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Summary of SVP of Account Management skills and competencies
There are 0 hard skills for SVP of Account Management.
10 general skills for SVP of Account Management, Customer Satisfaction, Account Management, Business Development, etc.
15 soft skills for SVP of Account Management, Business Acumen, Financial Acumen, Goal Setting, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a SVP of Account Management, he or she needs to be skilled in Business Acumen, be skilled in Financial Acumen, and be an expert in Goal Setting.