5 hard skills or competencies (industry competencies) for Applications Support Technician III
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Describes the application of engineering principles and methods in software architecture design.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles user requirements to support software design and development processes.
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Level 3 Behaviors
(Moderate Experience)
Performs system analyses to assess the functionality and interoperability of software products.
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Level 4 Behaviors
(Extensive Experience)
Establishes performance metrics to track the effectiveness of software engineering processes and procedures.
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Level 5 Behaviors
(Mastery)
Designs and executes innovative strategies to streamline software engineering processes.
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Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Describes the tasks involved at each stage of the software development life cycle.
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Level 2 Behaviors
(Light Experience)
Complies with established guidelines when writing, testing, and debugging codes.
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Level 3 Behaviors
(Moderate Experience)
Facilitates feasibility studies to identify required updates and improvements in application software.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and tracks the performance of upgraded or newly installed application software.
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Level 5 Behaviors
(Mastery)
Establishes standards and procedures when designing, building, testing, and updating applications.
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2 general skills or competencies (Job family competencies) for Applications Support Technician III
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Identifies the critical concepts of SQL framework in our organization.
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Level 2 Behaviors
(Light Experience)
Documents security aspects of SQL programs and database systems.
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Level 3 Behaviors
(Moderate Experience)
Utilizes SQL server policy-based management to validate configurations across the enterprise.
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Level 4 Behaviors
(Extensive Experience)
Monitors and provides prompt response to SQL server performance degradation.
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Level 5 Behaviors
(Mastery)
Establishes SQL performance tuning techniques and coding practices to accelerate server performance and results.
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7 soft skills or competencies (core competencies) for Applications Support Technician III
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Implements effective marketing strategies that achieve improved business outcomes.
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Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
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Level 5 Behaviors
(Mastery)
Evaluates industry and market trends to identify new business opportunities.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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Summary of Applications Support Technician III skills and competencies
There are 5 hard skills for Applications Support Technician III, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician III, Technical Support, Structured Query Language (SQL).
7 soft skills for Applications Support Technician III, Innovation, Attention to Detail, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Applications Support Technician III, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.