Skills & Competencies for CRM Integration Specialist

CRM Integration Specialist job profile

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JOB SUMMARY for CRM Integration Specialist

Responsible for Customer Relationship Management (CRM) system integration.

JOB RESPONSIBILITIES for CRM Integration Specialist

Ensures all functions of CRM system effectively work with all other applications and operating systems.

CRM Integration Specialist SALARY RANGE

BASE 50%
$145,816
TOTAL 50%
$157,446
Job Level
M01
Job Code
IT10000220
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

CRM Integration Specialist Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each CRM Integration Specialist skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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4 hard skills or competencies (industry competencies) for CRM Integration Specialist

1 Industry Competency – Software Engineering
Proficiency Level -2
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Describes the application of engineering principles and methods in software architecture design.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles user requirements to support software design and development processes.
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Level 3 Behaviors
(Moderate Experience)
Performs system analyses to assess the functionality and interoperability of software products.
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Level 4 Behaviors
(Extensive Experience)
Establishes performance metrics to track the effectiveness of software engineering processes and procedures.
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Level 5 Behaviors
(Mastery)
Designs and executes innovative strategies to streamline software engineering processes.
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2 Industry Competency – Software Integration Engineering
Proficiency Level -3
Skill definition-Designing integration interfaces and solutions to merge software subsystems into a unified system to boost productivity and functionality.
Level 1 Behaviors
(General Familiarity)
Documents the processes, standards, and requirements for software integration.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles software system requirements to support integration procedures.
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Level 3 Behaviors
(Moderate Experience)
Implements integration plans to verify the coordination of all software subsystems.
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Level 4 Behaviors
(Extensive Experience)
Leverages software delivery models to integrate and enable remote access and hosting of applications.
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Level 5 Behaviors
(Mastery)
Develops and executes integration solutions to ensure seamless merging of disparate software systems.
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3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for CRM Integration Specialist

1 Job Family Competencies – DevOps
Proficiency Level -2
Skill definition-Automating and integrating the efforts of IT operations and development teams to deliver software applications faster.
Level 1 Behaviors
(General Familiarity)
Lists down common DevOps tools and their functionalities.
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Level 2 Behaviors
(Light Experience)
Supports continuous integration and delivery to merge code changes frequently and incorporate end-to-end testing.
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Level 3 Behaviors
(Moderate Experience)
Uses external information to bring progressive solutions to advance the DevOps capabilities of our organization.
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Level 4 Behaviors
(Extensive Experience)
Provides coaching on best practices for DevOps culture enablement.
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Level 5 Behaviors
(Mastery)
Promotes the adoption of emerging practices and tools in DevOps operations to increase performance and automation processes.
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2 Job Family Competencies – Operating System
Proficiency Level -3
Skill definition-Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Level 1 Behaviors
(General Familiarity)
Lists the important features of operating systems.
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Level 2 Behaviors
(Light Experience)
Supports the testing of operating systems and endpoint protection software.
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Level 3 Behaviors
(Moderate Experience)
Provides effective resolutions to system problems associated with operating system malfunctions.
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Level 4 Behaviors
(Extensive Experience)
Monitors overall system operating performances for proactive problem prevention.
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Level 5 Behaviors
(Mastery)
Stays abreast of current issues and developments in the operating systems.
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3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

11 soft skills or competencies (core competencies) for CRM Integration Specialist

1 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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2 Core Competencies – Coordination
Proficiency Level -2
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Lists tools and applications used for planning job duties.
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Level 2 Behaviors
(Light Experience)
Works with teammates on shared goals to ensure efficiency and productivity.
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Level 3 Behaviors
(Moderate Experience)
Monitors project progress and regularly leads a discussion on operational inefficiencies.
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Level 4 Behaviors
(Extensive Experience)
Leads a team in coordinating internal and external resources effectively.
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Level 5 Behaviors
(Mastery)
Serves as the coordination expert to provide valuable advice as needed to different levels of our business.
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3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

Summary of CRM Integration Specialist skills and competencies

There are 4 hard skills for CRM Integration Specialist, Software Engineering, Software Integration Engineering, Enterprise Application Integration (EAI), etc.
3 general skills for CRM Integration Specialist, DevOps, Operating System, Programming.
11 soft skills for CRM Integration Specialist, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a CRM Integration Specialist, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.

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