Skills & Competencies for Order Fulfillment Supervisor

Order Fulfillment Supervisor job profile

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JOB SUMMARY for Order Fulfillment Supervisor

Supervises an order fulfillment team. Oversees order entry, administration, and shipping processes.

JOB RESPONSIBILITIES for Order Fulfillment Supervisor

Trains and cross-trains team members. Monitors daily activities to ensure that accuracy, customer service, and quality standards are maintained. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Monitors inventories to maintain appropriate levels of products. Troubleshoots and resolves workflow or systems issues.

Order Fulfillment Supervisor SALARY RANGE

BASE 50%
$74,939
TOTAL 50%
$77,855
Job Level
M00
Job Code
OF13000091
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Order Fulfillment Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Order Fulfillment Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Order Fulfillment Supervisor

1 Job Family Competencies – Enterprise Resource Planning (ERP)
Proficiency Level -2
Skill definition-Managing and integrating business processes with a single system through an ERP system software to eliminate redundancies and boost productivity.
Level 1 Behaviors
(General Familiarity)
Lists the functions and features of various ERP-based planning tools.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of ERP solutions to meet organizational and business priorities.
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Level 3 Behaviors
(Moderate Experience)
Participates in integrating ERP systems with other systems and platforms in our business.
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Level 4 Behaviors
(Extensive Experience)
Recommends industry-specific changes to enhance the ERP system in reducing data errors and business risks.
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Level 5 Behaviors
(Mastery)
Leads the implementation of enterprise resource plans to integrate core business processes and applications.
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2 Job Family Competencies – Distribution Management
Proficiency Level -2
Skill definition-Supervising and monitoring the movement of finished products from the supplier to the end user to avoid delivery delays and inventory shortages.
Level 1 Behaviors
(General Familiarity)
Identifies different types of channels in distribution management.
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Level 2 Behaviors
(Light Experience)
Tracks distribution of goods to and from the warehouse through inventory management software.
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Level 3 Behaviors
(Moderate Experience)
Works with the management team in improving route plans to ensure timely deliveries.
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Level 4 Behaviors
(Extensive Experience)
Recommends alternative distribution methods and strategies to meet consumer needs and demands.
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Level 5 Behaviors
(Mastery)
Generates and implements corrective action plans to resolve operational distribution gaps.
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3 Order Fulfillment Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Supervisor
Proficiency Level - 4
5 Competency for - Order Fulfillment Supervisor
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Order Fulfillment Supervisor

1 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -2
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Lists some typical KPIs from own industry, business, and function.
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Level 2 Behaviors
(Light Experience)
Produces standard and ad-hoc KPI reports following standard procedures.
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Level 3 Behaviors
(Moderate Experience)
Participates in regular KPI reviews to evaluate goals, performance, and growth opportunities.
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Level 4 Behaviors
(Extensive Experience)
Works with external stakeholders, such as key clients and vendors to determine complicated KPIs.
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Level 5 Behaviors
(Mastery)
Reports on up to date industry and market benchmarks and trends in KPI best practices.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
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Level 3 Behaviors
(Moderate Experience)
Researches new tools and techniques for SOP daily management.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex issues arising from SOP practices; develops preventative solutions accordingly.
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Level 5 Behaviors
(Mastery)
Monitors industry for SOP trends and best practices; makes recommendations about those that benefit our business.
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3 Order Fulfillment Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Supervisor
Proficiency Level - 4
5 Competency for - Order Fulfillment Supervisor
Proficiency Level - 5

Summary of Order Fulfillment Supervisor skills and competencies

There are 0 hard skills for Order Fulfillment Supervisor.
10 general skills for Order Fulfillment Supervisor, Enterprise Resource Planning (ERP), Distribution Management, Inventory Control, etc.
12 soft skills for Order Fulfillment Supervisor, Key Performance Indicators (KPI), Standard Operating Procedures (SOP), Customer Relationship Management, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Order Fulfillment Supervisor, he or she needs to be proficient in Key Performance Indicators (KPI), be skilled in Standard Operating Procedures (SOP), and be skilled in Customer Relationship Management.

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