12 general skills or competencies (Job family competencies) for Spares Coordinator IV
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Explains the key metrics used in customer support delivery.
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Level 2 Behaviors
(Light Experience)
Informs teams on new information related to products and services.
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Level 3 Behaviors
(Moderate Experience)
Manages customer accounts to ensure timely support and resolution of customer issues and conflicts.
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Level 4 Behaviors
(Extensive Experience)
Sets key performance indicators to monitor and optimize the delivery of customer support.
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Level 5 Behaviors
(Mastery)
Improves policies in customer support to meet customer needs and minimize attrition.
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Skill definition-Managing and integrating business processes with a single system through an ERP system software to eliminate redundancies and boost productivity.
Level 1 Behaviors
(General Familiarity)
Explains how to use the ERP system for multiple business processes of an organization.
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Level 2 Behaviors
(Light Experience)
Maintains accuracy of customer requirements and data in ERP system.
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Level 3 Behaviors
(Moderate Experience)
Manages daily ERP operations to ensure performance reliability of the ERP systems.
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Level 4 Behaviors
(Extensive Experience)
Provides training to stakeholders to streamline and improve ERP operations.
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Level 5 Behaviors
(Mastery)
Develops ERP implementation plans to manage business complexities and increase process efficiency.
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6 soft skills or competencies (core competencies) for Spares Coordinator IV
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Implements effective marketing strategies that achieve improved business outcomes.
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Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
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Level 5 Behaviors
(Mastery)
Evaluates industry and market trends to identify new business opportunities.
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Skill definition-Applying specific knowledge, skills, tools, and techniques to manage a project from initial conception to successful completion.
Level 1 Behaviors
(General Familiarity)
Illustrates the difference between initiating, planning, executing, and closing a project.
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Level 2 Behaviors
(Light Experience)
Gathers and tracks relevant data and information and reports updates to management.
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Level 3 Behaviors
(Moderate Experience)
Implements a flexible project framework to prevent unnecessary disruption.
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Level 4 Behaviors
(Extensive Experience)
Monitors project progress, quality, deadlines, and other key metrics to ensure timely completion.
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Level 5 Behaviors
(Mastery)
Mediates project negotiations, scopes, and assigned resources at project inception to assure project success.
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Summary of Spares Coordinator IV skills and competencies
There are 0 hard skills for Spares Coordinator IV.
12 general skills for Spares Coordinator IV, Customer Support, Enterprise Resource Planning (ERP), Contract Compliance, etc.
6 soft skills for Spares Coordinator IV, Business Acumen, Project Management, Attention to Detail, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Spares Coordinator IV, he or she needs to be skilled in Business Acumen, be skilled in Project Management, and be skilled in Attention to Detail.