Skills & Competencies for Road Service Tire Technician

Road Service Tire Technician job profile

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JOB SUMMARY for Road Service Tire Technician

Performs tire and tire-related services at the customer's location, on the road, or any other location, according to customer requirements.

JOB RESPONSIBILITIES for Road Service Tire Technician

Mounts, demounts, balances and repairs commercial and other tires and wheels. Organizes the work site, the vehicles and the appropriate tools and equipment for optimum job efficiency and safety. Follows established procedures to inspect tires, wheels and vehicles before and after service, and notes other needed services; makes recommendations to customer.

Road Service Tire Technician SALARY RANGE

BASE 50%
$37,992
TOTAL 50%
$41,110
Job Level
A02
Job Code
SC16000516
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Road Service Tire Technician Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Road Service Tire Technician skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 hard skills or competencies (industry competencies) for Road Service Tire Technician

1 Industry Competency – Automotive Services
Proficiency Level -2
Skill definition-Diagnosing, maintaining, repairing, and upgrading automobile components and systems to ensure safety, reliability, and optimal vehicle performance.
Level 1 Behaviors
(General Familiarity)
Lists the key considerations for selecting the correct automotive parts for vehicle repairs.
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Level 2 Behaviors
(Light Experience)
Selects and uses the appropriate diagnostic tools to identify and troubleshoot automotive issues.
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Level 3 Behaviors
(Moderate Experience)
Works collaboratively with team members to ensure the timely completion of servicing tasks.
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Level 4 Behaviors
(Extensive Experience)
Oversees the automotive servicing operations to ensure compliance with safety and quality standards.
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Level 5 Behaviors
(Mastery)
Stays abreast of the latest technological advancements to optimize maintenance and repair processes.
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2 Industry Competency – Vehicle Inspection
Proficiency Level -2
Skill definition-Examining vehicles using different tools and techniques to ensure safety, regulatory compliance, and optimal performance standards.
Level 1 Behaviors
(General Familiarity)
Lists the commonly used diagnostic tools and techniques to identify the underlying cause of the automotive issue.
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Level 2 Behaviors
(Light Experience)
Uses basic inspection tools such as flashlights, mirrors, and magnets.
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Level 3 Behaviors
(Moderate Experience)
Uses advanced inspection tools such as borescopes, thermal cameras, and oscilloscopes to diagnose vehicle problems.
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Level 4 Behaviors
(Extensive Experience)
Reviews and interprets inspection reports to identify trends and develop recommendations for corrective action.
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Level 5 Behaviors
(Mastery)
Stays abreast of the emerging vehicle technologies and their impact on safety and inspection practices.
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3 Road Service Tire Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Road Service Tire Technician
Proficiency Level - 4
5 Competency for - Road Service Tire Technician
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Road Service Tire Technician

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
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Level 5 Behaviors
(Mastery)
Promotes interdepartmental collaboration to achieve service level agreements (SLA).
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2 Job Family Competencies – Safety Policies and Procedures
Proficiency Level -2
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Identifies the most common workplace safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Supports the execution of hazard isolation SOPs to ensure safe business operations.
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Level 3 Behaviors
(Moderate Experience)
Works with cross-functional teams to coordinate the changes in our current safety policies and procedures.
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Level 4 Behaviors
(Extensive Experience)
Recommends change initiatives to improve our existing safety policies and procedures.
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Level 5 Behaviors
(Mastery)
Keeps abreast of the latest regulatory changes to ensure alignment of our safety policies.
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3 Road Service Tire Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Road Service Tire Technician
Proficiency Level - 4
5 Competency for - Road Service Tire Technician
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Road Service Tire Technician

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
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Level 3 Behaviors
(Moderate Experience)
Researches new tools and techniques for SOP daily management.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex issues arising from SOP practices; develops preventative solutions accordingly.
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Level 5 Behaviors
(Mastery)
Monitors industry for SOP trends and best practices; makes recommendations about those that benefit our business.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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3 Road Service Tire Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Road Service Tire Technician
Proficiency Level - 4
5 Competency for - Road Service Tire Technician
Proficiency Level - 5

Summary of Road Service Tire Technician skills and competencies

There are 8 hard skills for Road Service Tire Technician, Automotive Services, Vehicle Inspection, Vehicle Maintenance, etc.
2 general skills for Road Service Tire Technician, Customer Satisfaction, Safety Policies and Procedures.
9 soft skills for Road Service Tire Technician, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Road Service Tire Technician, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Maintaining Focus.

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