upper level job

How much does a Call Center Representative IV - Inbound make in Maryland? The average Call Center Representative IV - Inbound salary in Maryland is $59,700 as of March 26, 2024, but the range typically falls between $51,300 and $69,800. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Call Center Representative IV - Inbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Representative IV - Inbound Salary $43,652 MD March 26, 2024
25th Percentile Call Center Representative IV - Inbound Salary $51,300 MD March 26, 2024
50th Percentile Call Center Representative IV - Inbound Salary $59,700 MD March 26, 2024
75th Percentile Call Center Representative IV - Inbound Salary $69,800 MD March 26, 2024
90th Percentile Call Center Representative IV - Inbound Salary $78,996 MD March 26, 2024
25% $51,300 10% $43,652 90% $78,996 75% $69,800 $59,700 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Representative IV - Inbound researches and resolves complaints to ensure customer retention and satisfaction. Answers call inquiries regarding the company product and service information. Being a Call Center Representative IV - Inbound handles difficult situations and assists in training lower level contact center representatives. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Call Center Representative IV - Inbound may require an associate's degree. Typically reports to a supervisor or manager. Being a Call Center Representative IV - Inbound has gained full proficiency in a broad range of activities related to the job. Independently performs a wide range of complex duties under general guidance from supervisors. Working as a Call Center Representative IV - Inbound typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Call Center Representative IV - Inbound in Maryland

Career Path for this job

  1. Down a level:

    Call Center Representative III - Inbound

    3 - 5 years experience
    High School Diploma or Technical Certificate

  2. This Job:

    Call Center Representative IV - Inbound

    5 - 7 years experience
    High School Diploma or Technical Certificate

  3. Up a level:

    Inbound Call Center Supervisor

    3 + years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Call Center Representative IV - Inbound

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Location Avg. Salary Date Updated
Location Dundalk, MD Avg. Salary $59,474 Date Updated March 26, 2024
Location Abell, MD Avg. Salary $64,102 Date Updated March 26, 2024
Location Aberdeen, MD Avg. Salary $58,259 Date Updated March 26, 2024
Location Aberdeen Proving Ground, MD Avg. Salary $58,606 Date Updated March 26, 2024
Location Abingdon, MD Avg. Salary $58,317 Date Updated March 26, 2024
Location Accident, MD Avg. Salary $51,779 Date Updated March 26, 2024
Location Accokeek, MD Avg. Salary $64,276 Date Updated March 26, 2024
Location Adamstown, MD Avg. Salary $62,887 Date Updated March 26, 2024
Location Allen, MD Avg. Salary $61,499 Date Updated March 26, 2024
Location Andrews Air Force Base, MD Avg. Salary $64,391 Date Updated March 26, 2024
lower level job