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What is the hourly salary range of Contact Center Representative I - Outbound?

As of November 01, 2024, the average hourly pay of Contact Center Representative I - Outbound in the United States is $19. While Salary.com is seeing that Contact Center Representative I - Outbound salary in the US can go up to $23 or down to $13, but most earn between $16 and $21. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative I - Outbound in the United States.

Contact Center Representative I - Outbound Salaries by Percentile
Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $43,792 $3,649 $842 $21
Average $38,522 $3,210 $741 $19
25th Percentile $32,753 $2,729 $630 $16
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What is the hourly salary range of Contact Center Representative I - Outbound?

As of November 01, 2024, the average hourly pay of Contact Center Representative I - Outbound in the United States is $19. While Salary.com is seeing that Contact Center Representative I - Outbound salary in the US can go up to $23 or down to $13, but most earn between $16 and $21. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative I - Outbound in the United States.

What is the yearly and monthly salary as a Contact Center Representative I - Outbound?

As of November 01, 2024, the average annual salary is $38,522 (range: $27,500 to $48,590); the average monthly salary is $3,210 (range: $2,292 to $4,049).

Click the switch button below to see weekly and hourly salary of a Contact Center Representative I - Outbound.

Last Updated on November 01, 2024
Last Updated on November 01, 2024

What are the salaries of Contact Center Representative I - Outbound with different levels of experience?

As of November 01, 2024, Salary.com is seeing that an entry-level Contact Center Representative I - Outbound with under 1 year experience makes about $37,994. With less than 2 years of experience, a mid-level Contact Center Representative I - Outbound makes around $38,580. After 2-4 years, the Contact Center Representative I - Outbound pay rises to about $39,757. Those senior Contact Center Representative I - Outbound with 5-8 years of experience earn roughly $39,992, and those Contact Center Representative I - Outbound having 8 years or more experience is expected to earn about $40,149 on average.

Levels Salary
Entry Level Contact Center Representative I - Outbound $37,994
Intermediate Level Contact Center Representative I - Outbound $38,580
Senior Level Contact Center Representative I - Outbound $39,757
Specialist Level Contact Center Representative I - Outbound $39,992
Expert Level Contact Center Representative I - Outbound $40,149
$37,994 0 yr
$38,580 < 2 yrs
$39,757 2-4 yrs
$39,992 5-8 yrs
$40,149 > 8 yrs
Last Updated on November 01, 2024
Entry Level 1%
Mid Level 0%
Senior Level 3%
Top Level 4%
Experienced 4%
View as graph
Last Updated on November 01, 2024

How much does salary of Contact Center Representative I - Outbound vary from state to state?

How much does salary of Contact Center Representative I - Outbound vary from city to city?

Salaries in the United States can vary significantly from city to city due to a multitude of factors, including cost of living, local economic conditions, and industry presence.

For example, as of November 01, 2024, the average yearly salary of Contact Center Representative I - Outbound in San Francisco, CA is $48,153 and in New York, NY, the average annual salary goes to $44,994. While a Contact Center Representative I - Outbound earns $43,183 per year in Boston, MA.

What is the salary trend of Contact Center Representative I - Outbound?

For those exploring the changing dynamics of Contact Center Representative I - Outbound salaries, Salary.com offers detailed insights through our Job Trending in CA Labor Market analysis. As of November 01, 2024, our research highlights a notable shift in Contact Center Representative I - Outbound compensation over the past six years. For instance, the median salary has moved from $35,549 in 2023 to about $34,949 in 2024 (for a comprehensive analysis of Contact Center Representative I - Outbound salary trends, click here). It's crucial to consider several elements, including geographical location, experience level, industry demand, and economic development, as they play a significant role in influencing salary variations.

Average Annual Salary of Contact Center Representative I - Outbound Over Time

2020
$???
2021
$???
2022
$???
$35,549
2023
$34,949
2024
$34,505
2025
2026
$???
Last Updated on November 01, 2024
2020
$???
2021
$???
2022
$???
2023
$35,549
2024
$34,949
2025
$34,505
2026
$???
Last Updated on November 01, 2024

Contact Center Representative I - Outbound Salary by Year

Year Average Annual Salary
2020 View More
2021 View More
2022 View More
2023 $35,549
2024 $34,949
2025 $34,505
2026 View More
Last Updated on November 01, 2024

Job Openings of Contact Center Representative I - Outbound

Salary.com job board provides millions of Contact Center Representative I - Outbound information for you to search for. Click on search button below to see Contact Center Representative I - Outbound job openings or enter a new job title here.

Most Common Benefits for Contact Center Representative I - Outbound

Based on HR-reported data: a national average with a geographic differential
Base Salary 61.2%
Bonuses 4.8%
Social Security 5.0%
401k/403b 2.8%
Disability 1.3%
Healthcare 13.3%
Pension 3.6%
Time Off 8.1%
Core Compensation
Core Compensation Median % of Total
Base Salary $38,522 61.2%
Bonus $2,997 4.8%
Value of Benefits
Core Compensation Median % of Total
Social Security $3,176 5.0%
401K/403B $1,744 2.8%
Disability $830 1.3%
Healthcare $8,352 13.3%
Pension $2,242 3.6%
Time Off $5,110 8.1%
Total Compensation $62,974 100%
Core Compensation is based on averages for this job and does not reflect personal factors used to determine your projected salary range.
Value of Benefits indicates the employer's expected contribution and paid time off.
Last Updated on November 01, 2024

What are the salaries of a Contact Center Representative I - Outbound with different levels of education?

Salaries for Contact Center Representative I - Outbound with a High School Diploma or Technical Certificate

According to our 100% employer reported salary sources the median salary for a Contact Center Representative I - Outbound with a High School Diploma or Technical Certificate is $34,214 - $37,564. Please try our salary wizard to explore how other factors like location, Years of experience and number of direct reports can impact your base pay and bonus.

Contact Center Representative I - Outbound Salaries by Degree Level

Last Updated on November 01, 2024
Typical Education for Contact Center Representative I - Outbound
Degree Level % of user with this level of education
No Diploma 3.8%
High School 30.2%
Associates 20.8%
Bachelors 37.7%
Masters 7.5%
Typical Education for Contact Center Representative I - Outbound
No Diploma 3.8%
High School 30.2%
Associates 20.8%
Bachelors 37.7%
Masters 7.5%
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Contact Center Representative I - Outbound Salaries by Degree Level

Last Updated on November 01, 2024

What Am I Worth?

FAQ about Contact Center Representative I - Outbound

1. What are the responsibilities of Contact Center Representative I - Outbound?

Contact Center Representative I - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative I - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative I - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative I - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.

2. What are the skills of Contact Center Representative I - Outbound

Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.)

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.)

Customer Contact: Customer Contact is the process of handling a query of the customer before, during, and after the purchase of any product or service.

3.)

Data Entry: Transcribing information into an electronic medium such as a computer or other electronic device.

About Our Data

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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The average hourly salary for a Contact Center Representative I - Outbound is $19 per hour in the United States, updated at November 01, 2024.
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