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Hourly Wage for Contact Center Representative I - Outbound Salary in the United States

What is the hourly salary range of Contact Center Representative I - Outbound?

As of March 01, 2026, the average hourly rate for a Contact Center Representative I - Outbound in the United States is $18, which translates to an annual salary of about $37,841.

However, the hourly wage can vary significantly based on several factors. Here’s a detailed look at the typical pay range per hour:

  • Top Earners (90th percentile): $23 per hour
  • Majority Range (25th-75th percentile): $17 to $21 per hour
  • Entry-Level (10th percentile): $15 per hour
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View as table View as graph 25% $17 10% $15 90% $23 75% $21 $18 50%(Median) Didn’t find job title? Click

Contact Center Representative I - Outbound Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $43,349 $3,612 $834 $21
Average $37,841 $3,153 $728 $18
25th Percentile $34,586 $2,882 $665 $17
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Key Factors That Influence Contact Center Representative I - Outbound Salaries

A Contact Center Representative I - Outbound's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Contact Center Representative I - Outbound Salaries?

Experience is a primary driver of a Contact Center Representative I - Outbound's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Contact Center Representative I - Outbound (0-1 years): $37,841
  • Contact Center Representative II - Outbound (1-3 years): $43,023
  • Contact Center Representative III - Outbound (3-5 years): $52,363
  • Contact Center Representative IV - Outbound (5-7 years): $63,331
  • Outbound Contact Center Supervisor (7+ years): $63,207
Job Role Years of Experience Average Salary
Contact Center Representative I - Outbound0-1 years$37,841
Contact Center Representative II - Outbound1-3 years$43,023
Contact Center Representative III - Outbound3-5 years$52,363
Contact Center Representative IV - Outbound5-7 years$63,331
Outbound Contact Center Supervisor7+ years$63,207
$37,841 Contact C...
$43,023 Contact C...
$52,363 Contact C...
$63,331 Contact C...
$63,207 Outbound ...
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What Am I Worth?

Top Paying Cities for Contact Center Representative I - Outbounds

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $47,729
  • San Francisco: $47,260
  • Oakland: $46,211

What Skills Can Increase a Contact Center Representative I - Outbound's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 22.06% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Customer Contact (Mentioned in 1.56% Job Postings): Customer Contact is the process of handling a query of the customer before, during, and after the purchase of any product or service.
  • Data Entry (Mentioned in 0.98% Job Postings): Transcribing information into an electronic medium such as a computer or other electronic device.
See More Skills
Skills Demand Percentage
Customer Service 22.06%
Customer Contact 1.56%
Data Entry 0.98%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Contact Center Representative I - Outbound's salary.
  • Support Services: Can increase your salary by up to 33%.
  • Customer Relations: Can increase your salary by up to 13%.
  • Verbal Communication: Can increase your salary by up to 9%.
Skill Salary Salary % Increase
Support Services
 $50,329
33%
Customer Relations
 $42,760
13%
Verbal Communication
 $41,247
9%
Commitment
 $40,868
8%
Initiative
 $40,111
6%
Organizational Skills
 $40,111
6%
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How Education impacts a Contact Center Representative I - Outbound's Salary?

Your level of education can impact your salary potential. While many Contact Center Representative I - Outbounds enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Contact Center Representative I - Outbound with a High School Diploma or Technical Certificate is between $34,214 and $37,564).

Contact Center Representative I - Outbound Salaries by Degree Level

Typical Education for Contact Center Representative I - Outbound
Degree Level % of user with this level of education
No Diploma 3.8%
High School 30.2%
Associates 20.8%
Bachelors 37.7%
Masters 7.5%
Doctorate 0.0%
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Contact Center Representative I - Outbound Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Center Representative I - Outbound's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on March 01, 2026
$34,586
Average $37,841/year
$43,349
$2,882
Average $3,153/month
$3,612
$665
Average $728/week
$834
$17
Average $18/hour
$21
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $43,349 $3,612 $834 $21
Average $37,841 $3,153 $728 $18
25th Percentile $34,586 $2,882 $665 $17

Salaries of jobs related to Contact Center Representative I - Outbound

Most common benefits for Contact Center Representative I - Outbound

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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FAQ about Contact Center Representative I - Outbound

1. What are the responsibilities of Contact Center Representative I - Outbound?

Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.

2. What are the skills of Contact Center Representative I - Outbound

Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.)

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.)

Customer Contact: Customer Contact is the process of handling a query of the customer before, during, and after the purchase of any product or service.

3.)

Data Entry: Transcribing information into an electronic medium such as a computer or other electronic device.

Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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