Contact Center Representative II - Inbound Salary in the United States

How much does a Contact Center Representative II - Inbound make hourly in the United States? The average hourly wage for a Contact Center Representative II - Inbound in the United States is $16 as of September 26, 2019, but the range typically falls between $14 and $18. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Skills Associated with Contact Center Representative II - Inbound: Service Operations, Service Level Management, Service Desk Management, Service Management ...More

Recently searched companies with related titles : Home Depot Inc. Call Center Customer Service Representative-Inbound

Salary estimation for Contact Center Representative II - Inbound at companies like : CAFEPRESS INC, HEALTHWAREHOUSE.COM INC, LIQUIDITY SERVICES INC

Jobs with a similar salary range to Contact Center Representative II - Inbound : Overnight Closer, Lead Teachers, Medical Biller/Follow-Up Specialist

Job Description

Contact Center Representative II - Inbound answers call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Being a Contact Center Representative II - Inbound tracks the questions and answers in the contact center system as well as updates or checks the order status. Typically requires a high school diploma or its equivalent. Additionally, Contact Center Representative II - Inbound typically reports to a supervisor or manager. The Contact Center Representative II - Inbound gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Contact Center Representative II - Inbound typically requires 1-3 years of related experience. (Copyright 2019 Salary.com)

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Average Hourly Wage

Core compensation

 
 
 
14
18
16

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Includes base and short-term incentives

 
 
 
15
20
17
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Representative II - Inbound in the United States. The average hourly rate for Contact Center Representative II - Inbound ranges from $14 to $18 with the average hourly pay of $16. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $15 to $20 with the average total hourly cash compensation of $17.
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Job Openings for Contact Center Representative II - Inbound
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Robert Barton , Chief Operating Officer
CAFEPRESS INC
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
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Contact Center Representative II - Inbound Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%