Hourly Wage for Contact Center Representative II - Inbound Salary in the United States

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Hourly Wage for Contact Center Representative II - Inbound Salary

How much does a Contact Center Representative II - Inbound make hourly in the United States? The average hourly wage for a Contact Center Representative II - Inbound in the United States is $17 as of April 26, 2022, but the range typically falls between $15 and $19. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Salary Salary + Bonus Benefits
Based on HR-reported data: a national average with a geographic differential
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25% $15 10% $14 90% $21 75% $19 $17 50%(Median)

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Job Description for Contact Center Representative II - Inbound

Contact Center Representative II - Inbound answers call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Being a Contact Center Representative II - Inbound tracks the questions and answers in the contact center system as well as updates or checks the order status. Typically requires a high school diploma or its equivalent. Additionally, Contact Center Representative II - Inbound typically reports to a supervisor or manager. The Contact Center Representative II - Inbound gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Contact Center Representative II - Inbound typically requires 1-3 years of related experience. (Copyright 2022 Salary.com)... View full job description

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Contact Center Representative II - Inbound Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total hourly compensation opportunity for a Contact Center Representative II - Inbound, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
15
19
17

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
16
21
19
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Representative II - Inbound in the United States. The average hourly rate for Contact Center Representative II - Inbound ranges from $15 to $19 with the average hourly pay of $17. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $16 to $21 with the average total hourly cash compensation of $19.
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15
19

 

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Skills associated with Contact Center Representative II - Inbound: Service Management, Customer Relationship Management (CRM) software, VoIP Software, Service Desk Management ...More

Recently searched companies with related titles : Home Depot Inc. Call Center Customer Service Representative-Inbound

Salary estimation for Contact Center Representative II - Inbound at companies like : LIQUIDITY SERVICES INC, OVERSTOCK.COM INC, WILLIAMS SONOMA INC

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