As of January 01, 2025, the average annual salary for a Customer Retention Supervisor in Cambridge, MA is $70,619. Salary.com reports that pay typically ranges from $62,039 to $84,695, with most professionals earning between $54,229 and $97,510.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $75,553 | $6,296 | $1,453 | $36 |
| Average | $62,996 | $5,250 | $1,211 | $30 |
| 25th Percentile | $55,343 | $4,612 | $1,064 | $27 |
An entry-level Customer Retention Supervisor with under 1 year experience makes about $66,888. With less than 2 years of experience, a mid-level Customer Retention Supervisor makes around $67,269. After 2-4 years, the Customer Retention Supervisor pay rises to about $68,539. Those senior Customer Retention Supervisor with 5-8 years of experience earn roughly $70,063, and those Customer Retention Supervisor having 8 years or more experience are expected to earn about $73,607 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Retention Supervisor | $66,888 |
| Intermediate Level Customer Retention Supervisor | $67,269 |
| Senior Level Customer Retention Supervisor | $68,539 |
| Specialist Level Customer Retention Supervisor | $70,063 |
| Expert Level Customer Retention Supervisor | $73,607 |
| Entry Level | 6% |
| Mid Level | 7% |
| Senior Level | 9% |
| Top Level | 11% |
| Experienced | 17% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Training and Development: The process of improving the job performance of an individual or group through structured and planned training sessions.
Sales Process: Designing and implementing repeatable steps that a salesperson takes to move a prospect from an early-stage lead to a closed customer.
| Skill | Salary | Demand |
|---|---|---|
|
Diversity and Inclusion
|
$109,459 |
55%
|
|
Purchasing
|
$105,928 |
50%
|
|
Direct Sales
|
$104,515 |
48%
|
|
Flexibility
|
$101,691 |
44%
|
|
Billing
|
$98,160 |
39%
|
|
Self Motivation
|
$94,629 |
34%
|
