What are the main factors that influence a Customer Service Representative II's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Customer Service Representative II?

The Financial Services industry offers the highest average compensation for Customer Service Representative II roles, with salaries approximately 15% above the market median.

How does experience change A Customer Service Representative 's salary?

A Customer Service Representative 's salary grows with experience: a Customer Service Representative I (0-1 years)earns $42,366, a Customer Service Representative II (1-3 years)earns $47,788, a Customer Service Representative III (3-5 years)earns $55,949, a Customer Service Representative IV (5-7 years)earns $62,527, a Customer Service Team Leader (7+ years)earns $70,117,

What are the highest paying states for a Customer Service Representative II?

Customer Service Representative II salary varies significantly by state. The top 3 highest paying states for Customer Service Representative II roles are District of Columbia $47,788, California $47,607, Massachusetts $46,972. These tech hubs typically pay 10-15% above the national average.

How much do different types of Customer Service Representative roles make?

Salaries for Customer Service Representative level roles vary by specialization: Customer Service Representative Coach II: $65,610; Customer Service Trainer II: $65,606; Customer Service Center Scheduler II: $59,863; Insurance Claims Customer Service Representative II: $47,280; Insurance Claims Service Representative II: $47,271.

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Customer Service Representative II Salary in District of Columbia

How much does a Customer Service Representative II make in District of Columbia?

As of July 01, 2026, the average salary for a Customer Service Representative II in District of Columbia is $47,788 per year, which breaks down to an hourly rate of $23.

However, a Customer Service Representative II's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $57,846
Majority Range (25th-75th percentile): $43,546 to $53,053
Entry-Level (10th percentile): $39,684

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Customer Service Representative II Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$53,053	$4,421	$1,020	$26
Average	$47,788	$3,982	$919	$23
25th Percentile	$43,546	$3,629	$837	$21

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Key Factors That Influence Customer Service Representative II Salaries

A Customer Service Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Customer Service Representative Salaries?

Experience is a primary driver of a Customer Service Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Customer Service Representative I (0-1 years): $42,366
Customer Service Representative II (1-3 years): $47,788
Customer Service Representative III (3-5 years): $55,949
Customer Service Representative IV (5-7 years): $62,527
Customer Service Team Leader (7+ years): $70,117

Job Role	Years of Experience	Average Salary
Customer Service Representative I	0-1 years	$42,366
Customer Service Representative II	1-3 years	$47,788
Customer Service Representative III	3-5 years	$55,949
Customer Service Representative IV	5-7 years	$62,527
Customer Service Team Leader	7+ years	$70,117

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How Do Customer Service Representative II Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service Representative IIs. For example, consider the average annual salaries in these key locations:

District of Columbia: $47,788.
California: $47,607.
Massachusetts: $46,972.

District of Columbia $47,788 California $47,607 Massachusetts $46,972 Washington $46,799 New Jersey $46,782 Alaska $46,722 Connecticut $46,126 New York $45,884

Hawaii $45,112 Rhode Island $44,749 Maryland $44,503 Minnesota $44,167 Colorado $44,037 Illinois $43,994 Oregon $43,830 Delaware $43,709

New Hampshire $43,633 Virginia $43,463 Pennsylvania $42,967 Nevada $42,716 North Dakota $42,634 Michigan $42,505 Wisconsin $42,457 Vermont $42,363

Texas $42,099 Maine $42,082 Arizona $42,056 Ohio $42,026 Georgia $41,629 Indiana $41,430 Wyoming $41,391 Utah $41,331

Iowa $41,305 Kansas $41,098 Louisiana $41,037 North Carolina $41,016 Missouri $41,007 Florida $40,839 Montana $40,748 Nebraska $40,662

Kentucky $40,615 South Carolina $40,442 Tennessee $40,334 Idaho $40,291 New Mexico $39,976 Oklahoma $39,907 Alabama $39,652 South Dakota $39,225

Arkansas $38,992 West Virginia $38,866 Mississippi $38,491

Top Paying Cities for Customer Service Representative IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Parcel Return Service: $47,528
Washington: $47,529
Naval Anacost Annex: $47,527

Parcel Return Service, DC $47,528 Washington, DC $47,529 Naval Anacost Annex, DC $47,527 Washington Navy Yard, DC $47,528

Customer Service Representative II Salary by Company Size: Startups vs. Enterprise

Customer Service Representative II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $53,450. While startup companies pay approximate $45,203.

Customer Service Representative II Salary by Company Size

Company Size	Employees	Average Salary
Startup	1~50	$45,203
Growth Stage	51~500	$47,809
Established	501~5000	$51,617
Enterprise	5000+	$53,450

Customer Service Representative II Salary by Industry: Top Paying Sectors

For Customer Service Representative II roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Service Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Service Representative II as a support function rather than a direct revenue driver.

The top paying industries for a Customer Service Representative II

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Financial Services	$54,956	$26.0	15%
Biotechnology	$52,567	$25.0	10%
Energy & Utilities	$52,567	$25.0	10%
Healthcare	$51,611	$25.0	8%
Pharmaceuticals	$51,611	$25.0	8%

Customer Service Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on July 01, 2026

$43,546

Average $47,788/year

$53,053

$3,629

Average $3,982/month

$4,421

$837

Average $919/week

$1,020

$21

Average $23/hour

$26

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$53,053	$4,421	$1,020	$26
Average	$47,788	$3,982	$919	$23
25th Percentile	$43,546	$3,629	$837	$21

Customer Service Representative II Salary Growth & Career Path

Customer Service Representative II

Customer Service Representative III

Customer Service Manager

For a Customer Service Representative II, the most direct path to higher earnings is advancing to the Customer Service Representative III role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $55,949 - a projected growth of 17% over your current level.

Salaries of jobs related to Customer Service Representative II

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