How much does a Customer Service Representative II make in District of Columbia? The average Customer Service Representative II salary in District of Columbia is $46,556 as of April 27, 2021, but the range typically falls between $41,035 and $55,034. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Epidemic Outbreak – Will I Lose My Job or Get a Decrease in Salary?

25% $41,035 10% $36,007 90% $62,753 75% $55,034 $46,556 50%(Median)
Change Search Criteria
Check out Customer Service Representative jobs in District of Columbia

Customer Service Representative

UDR Inc - Capitol View, DC

Hospital Services Associate Washington DC

Stericycle - District of Columbia, DC

Job Description for Customer Service Representative II

Customer Service Representative II responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Being a Customer Service Representative II analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II requires a high school diploma or equivalent. Typically reports to a customer service manager. The Customer Service Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Service Representative II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2021 Salary.com)...View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Customer Service Representative II.

Job Openings for Customer Service Representative II in District of Columbia

Select a city to view specific salary and bonus information for Customer Service Representative II

Loading results...
Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $46,594 Date Updated April 27, 2021
Location Parcel Return Service, DC Avg. Salary $46,594 Date Updated April 27, 2021
Location Washington, DC Avg. Salary $46,594 Date Updated April 27, 2021
Location Washington Navy Yard, DC Avg. Salary $46,594 Date Updated April 27, 2021
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst