Customer Service Representative II Salary in District of Columbia

How much does a Customer Service Representative II make in District of Columbia? The average Customer Service Representative II salary in District of Columbia is $45,275 as of January 20, 2020, but the range typically falls between $39,904 and $53,518. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $39,904 10% $35,014 90% $61,022 75% $53,518 $45,275 50%(Median)
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Job Description

Customer Service Representative II responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Being a Customer Service Representative II analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II requires a high school diploma or its equivalent. Typically reports to Customer Service Manager. The Customer Service Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Customer Service Representative II typically requires 1-3 years of related experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $45,047 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $45,047 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $45,047 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $45,047 Date Updated January 20, 2020
Job Openings for Customer Service Representative II in District of Columbia
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