Hourly Wage for Outbound Contact Center Manager Salary in the United States

What is the highest and lowest hourly pay for Outbound Contact Center Manager?

As of March 01, 2026, the average hourly rate for an Outbound Contact Center Manager in the United States is $48, which translates to an annual salary of about $99,671.

However, the hourly wage can vary significantly based on several factors. Here’s a detailed look at the typical pay range per hour:

  • Top Earners (90th percentile): $61 per hour
  • Majority Range (25th-75th percentile): $44 to $55 per hour
  • Entry-Level (10th percentile): $41 per hour
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View as table View as graph 25% $44 10% $41 90% $61 75% $55 $48 50%(Median) Didn’t find job title? Click

Outbound Contact Center Manager Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $114,265 $9,522 $2,197 $55
Average $99,671 $8,306 $1,917 $48
25th Percentile $91,698 $7,642 $1,763 $44
Check out Outbound Contact Center Manager Job Openings in the United States
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Resorts Contact Center Agent

Cedar Point - SANDUSKY, OH

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Key Factors That Influence Outbound Contact Center Manager Salaries

An Outbound Contact Center Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Outbound Contact Center Manager Salaries?

Experience is a primary driver of an Outbound Contact Center Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Outbound Contact Center Supervisor (0-3 years): $63,207
  • Outbound Contact Center Senior Supervisor (3-5 years): $78,685
  • Outbound Contact Center Manager (5+ years): $99,671
Job Role Years of Experience Average Salary
Outbound Contact Center Supervisor0-3 years$63,207
Outbound Contact Center Senior Supervisor3-5 years$78,685
Outbound Contact Center Manager5+ years$99,671
$63,207 Outbound ...
$78,685 Outbound ...
$99,671 Outbound ...
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What Am I Worth?

Top Paying Cities for Outbound Contact Center Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $125,715
  • San Francisco: $124,479
  • Oakland: $121,718

What Skills Can Increase an Outbound Contact Center Manager's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 14.3% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • KPI (Mentioned in 1.06% Job Postings): KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
  • Resource Planning (Mentioned in 0.64% Job Postings): Allocating types of business resources to utilize resources across the enterprise.
See More Skills
Skills Demand Percentage
Customer Service 14.3%
KPI 1.06%
Resource Planning 0.64%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on an Outbound Contact Center Manager's salary.
  • Coordination: Can increase your salary by up to 12%.
  • Commitment: Can increase your salary by up to 6%.
  • Client Service: Can increase your salary by up to 2%.
Skill Salary Salary % Increase
Coordination
 $111,632
12%
Commitment
 $105,651
6%
Client Service
 $101,664
2%
Budgeting
 $100,668
1%
Customer Satisfaction
 $100,668
1%
Motivating
 $100,668
1%
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How Education impacts an Outbound Contact Center Manager's Salary?

Your level of education can impact your salary potential. While many Outbound Contact Center Managers enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an Outbound Contact Center Manager with a Bachelor's Degree is between $95,570 and $102,411).

Outbound Contact Center Manager Salaries by Degree Level

Typical Education for Outbound Contact Center Manager
Degree Level % of user with this level of education
No Diploma 0.7%
High School 22.3%
Associates 12.9%
Bachelors 49.6%
Masters 14.4%
Doctorate 0.0%
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Outbound Contact Center Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an Outbound Contact Center Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on March 01, 2026
$91,698
Average $99,671/year
$114,265
$7,642
Average $8,306/month
$9,522
$1,763
Average $1,917/week
$2,197
$44
Average $48/hour
$55
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $114,265 $9,522 $2,197 $55
Average $99,671 $8,306 $1,917 $48
25th Percentile $91,698 $7,642 $1,763 $44

Salaries of jobs related to Outbound Contact Center Manager

Most common benefits for Outbound Contact Center Manager

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FAQ about Outbound Contact Center Manager

1. What are the responsibilities of Outbound Contact Center Manager?

Manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

2. What are the skills of Outbound Contact Center Manager

Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.)

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.)

KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.

3.)

Resource Planning: Allocating types of business resources to utilize resources across the enterprise.

Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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