How much does an Outbound Contact Center Manager make hourly in the United States? The average hourly wage for an Outbound Contact Center Manager in the United States is $42 as of February 26, 2021, but the range typically falls between $35 and $51. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Outbound Contact Center Manager
Outbound Contact Center Manager manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Being an Outbound Contact Center Manager oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Outbound Contact Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Outbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2021 Salary.com)... View full job description
Vaso Corporation operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed network technology services. Thi... More
Fiscal Year Ended in 2018
What does an Outbound Contact Center Manager do?
Outbound Contact Center Manager in Austin, TX
Act as an individual contributor generating output in a reduced capacity.
August 07, 2020
Monitor program level KPIs.
September 19, 2020
Monitor key metrics for individual team members and hold them accountable.
Browse Related Job Categories With Outbound Contact Center Manager
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Understand the total hourly compensation opportunity for an Outbound Contact Center Manager, hourly wage plus other pay elements
Average Hourly Wage
Average Total Hourly Cash Compensation
Includes base and short-term incentives
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Outbound Contact Center Manager in the United States. The average hourly rate for Outbound Contact Center Manager ranges from $35 to $51 with the average hourly pay of $42. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $36 to $55 with the average total hourly cash compensation of $45.