How much does an Outbound Contact Center Manager make hourly in the United States? The average hourly wage for an Outbound Contact Center Manager in the United States is $44 as of May 27, 2022, but the range typically falls between $36 and $53. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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Outbound Contact Center Manager manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Being an Outbound Contact Center Manager oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Outbound Contact Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Outbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2022 Salary.com)... View full job description
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Representative I - Outbound | Experience 0 - 1 | EducationAssociates | Salary Compared to This Job |
Job Title Contact Center Representative II - Outbound | Experience 1 - 3 | EducationAssociates | Salary Compared to This Job |
Job Title Contact Center Representative III - Outbound | Experience 3 - 5 | EducationAssociates | Salary Compared to This Job |
Job Title Customer Information Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
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Skills associated with Outbound Contact Center Manager: VoIP Software, Service Design, Service Management, Service Desk Management ...More
Salary estimation for Outbound Contact Center Manager at companies like : CHRISTOPHER & BANKS CORP, VASO CORP, WORLD FUEL SERVICES CORP
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