How much does an Outbound Contact Center Manager make hourly in the United States? The average hourly wage for an Outbound Contact Center Manager in the United States is $48 as of October 01, 2024, but the range typically falls between $42 and $54. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Hourly Wage for Outbound Contact Center Manager Salary in the United States
Hourly Wage for Outbound Contact Center Manager Salary
Outbound Contact Center Manager Salaries by Percentile
| Percentile | Hourly Pay Rate | Location | Last Updated |
| 10th Percentile Outbound Contact Center Manager Salary | $37 | US | October 01, 2024 |
| 25th Percentile Outbound Contact Center Manager Salary | $42 | US | October 01, 2024 |
| 50th Percentile Outbound Contact Center Manager Salary | $48 | US | October 01, 2024 |
| 75th Percentile Outbound Contact Center Manager Salary | $54 | US | October 01, 2024 |
| 90th Percentile Outbound Contact Center Manager Salary | $59 | US | October 01, 2024 |
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What skills does an Outbound Contact Center Manager need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.
Inside Sales: Selling products or services remotely via phone, email, and other digital channels.
3.
Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period
What skills can make your compensation higher?
Mastering certain skills can make the compensation of an Outbound Contact Center Manager higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Coordination, you can get a 12% salary raise. If you are good at Commitment, your salary will increase by 6%. If you are expert in Client Service, your salary will rise by 2%.
| Skill | Salary | Demand |
|---|---|---|
|
Coordination
|
$54 |
12%
|
|
Commitment
|
$51 |
6%
|
|
Client Service
|
$49 |
2%
|
|
Budgeting
|
$49 |
1%
|
|
Customer Satisfaction
|
$49 |
1%
|
|
Motivating
|
$49 |
1%
|
For Employees
For Employers
What Should I Pay?
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Job Description for Outbound Contact Center Manager
Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description
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Fiscal Year Ended in 2021
What does an Outbound Contact Center Manager do?
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Outbound Contact Center Manager Pay Difference by Location
Outbound Contact Center Manager salary varies from city to city. Compared with national average salary of Outbound Contact Center Manager, the highest Outbound Contact Center Manager salary is in San Francisco, CA, where the Outbound Contact Center Manager salary is 25.0% above. The lowest Outbound Contact Center Manager salary is in Miami, FL, where the Outbound Contact Center Manager salary is 3.5% lower than national average salary.
| City, State | Compared to national average |
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| City, State San Francisco, CA |
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| City, State Miami, FL |
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| City, State Boston, MA |
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| City, State New York, NY |
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| Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
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| Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Level of Education for Outbound Contact Center Manager
Jobs with different levels of education may pay very differently. Check the Outbound Contact Center Manager salary of your education level.
Outbound Contact Center Manager Salary by State
Geographic variations impact Outbound Contact Center Manager salary levels, due to various factors, such as cost of living, industries, market demand and company budgets. Click below to see pay differences between states.
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Browse Related Job Categories With Outbound Contact Center Manager
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Understand the total hourly compensation opportunity for an Outbound Contact Center Manager, hourly wage plus other pay elements
Average Hourly Wage
Core compensation
42
54
Average Total Hourly Cash Compensation
Includes base and short-term incentives
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Outbound Contact Center Manager in the United States. The average hourly rate for Outbound Contact Center Manager ranges from $42 to $54 with the average hourly pay of $48. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $58 to $77 with the average total hourly cash compensation of $66.
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