What are the main factors that influence a Technical Customer Support Representative II's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change A Technical Customer Support Representative 's salary?

A Technical Customer Support Representative 's salary grows with experience: a Technical Customer Support Representative I (0-1 years)earns $42,633, a Technical Customer Support Representative II (1-3 years)earns $55,057, a Technical Customer Support Representative III (3-5 years)earns $62,526, a Technical Customer Support Team Leader (5+ years)earns $84,834, a Technical Customer Support Supervisor (5+ years)earns $99,968,

What are the highest paying states for a Technical Customer Support Representative II?

Technical Customer Support Representative II salary varies significantly by state. The top 3 highest paying states for Technical Customer Support Representative II roles are District of Columbia $55,057, California $54,848, Massachusetts $54,117. These tech hubs typically pay 10-15% above the national average.

How much do different types of Technical Customer Support Representative roles make?

Salaries for Technical Customer Support Representative level roles vary by specialization: Technical Customer Support Director: $167,243; Technical Customer Support Manager: $111,674; Technical Customer Support Supervisor: $90,289; Technical Customer Support Specialist II: $72,651; Technical Customer Support Representative - Tier 3: $56,500.

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Technical Customer Support Representative II Salary in District of Columbia

How much does a Technical Customer Support Representative II make in District of Columbia?

As of June 01, 2026, the average salary for a Technical Customer Support Representative II in District of Columbia is $55,057 per year, which breaks down to an hourly rate of $26.

However, a Technical Customer Support Representative II's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $67,710
Majority Range (25th-75th percentile): $51,966 to $61,680
Entry-Level (10th percentile): $49,153

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Technical Customer Support Representative II Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$61,680	$5,140	$1,186	$30
Average	$55,057	$4,588	$1,059	$26
25th Percentile	$51,966	$4,331	$999	$25

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Key Factors That Influence Technical Customer Support Representative II Salaries

A Technical Customer Support Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Technical Customer Support Representative Salaries?

Experience is a primary driver of a Technical Customer Support Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Technical Customer Support Representative I (0-1 years): $42,633
Technical Customer Support Representative II (1-3 years): $55,057
Technical Customer Support Representative III (3-5 years): $62,526
Technical Customer Support Team Leader (5+ years): $84,834
Technical Customer Support Supervisor (5+ years): $99,968

Job Role	Years of Experience	Average Salary
Technical Customer Support Representative I	0-1 years	$42,633
Technical Customer Support Representative II	1-3 years	$55,057
Technical Customer Support Representative III	3-5 years	$62,526
Technical Customer Support Team Leader	5+ years	$84,834
Technical Customer Support Supervisor	5+ years	$99,968

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What Am I Worth?

How Do Technical Customer Support Representative II Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Technical Customer Support Representative IIs. For example, consider the average annual salaries in these key locations:

District of Columbia: $55,057.
California: $54,848.
Massachusetts: $54,117.

District of Columbia $55,057 California $54,848 Massachusetts $54,117 Washington $53,918 New Jersey $53,898 Alaska $53,828 Connecticut $53,142 New York $52,864

Hawaii $51,974 Rhode Island $51,556 Maryland $51,272 Minnesota $50,885 Colorado $50,735 Illinois $50,686 Oregon $50,497 Delaware $50,358

New Hampshire $50,270 Virginia $50,074 Pennsylvania $49,502 Nevada $49,214 North Dakota $49,119 Michigan $48,970 Wisconsin $48,915 Vermont $48,806

Texas $48,503 Maine $48,483 Arizona $48,453 Ohio $48,418 Georgia $47,961 Indiana $47,732 Wyoming $47,687 Utah $47,618

Iowa $47,588 Kansas $47,349 Louisiana $47,279 North Carolina $47,255 Missouri $47,245 Florida $47,051 Montana $46,946 Nebraska $46,847

Kentucky $46,792 South Carolina $46,593 Tennessee $46,469 Idaho $46,419 New Mexico $46,056 Oklahoma $45,977 Alabama $45,683 South Dakota $45,191

Arkansas $44,922 West Virginia $44,778 Mississippi $44,346

Top Paying Cities for Technical Customer Support Representative IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Parcel Return Service: $54,758
Washington: $54,758
Naval Anacost Annex: $54,756

Parcel Return Service, DC $54,758 Washington, DC $54,758 Naval Anacost Annex, DC $54,756 Washington Navy Yard, DC $54,758

Technical Customer Support Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Technical Customer Support Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on June 01, 2026

$51,966

Average $55,057/year

$61,680

$4,331

Average $4,588/month

$5,140

$999

Average $1,059/week

$1,186

$25

Average $26/hour

$30

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$61,680	$5,140	$1,186	$30
Average	$55,057	$4,588	$1,059	$26
25th Percentile	$51,966	$4,331	$999	$25

Technical Customer Support Representative II Salary Growth & Career Path

Technical Customer Support Representative II

Technical Communicator

Technical Customer Support Representative III

Technical Customer Support Team Leader

Promotions are the fastest way to increase your earnings. As a Technical Customer Support Representative II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Technical Customer Support Representative II Salary Growth and Career Path
Next Step Role	Estimate Salary	Projected Raise
Technical Communicator	$90,085	64%
Technical Customer Support Representative III	$62,526	14%

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