What are the main factors that influence a Technical Customer Support Representative II's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change A Technical Customer Support Representative 's salary?

A Technical Customer Support Representative 's salary grows with experience: a Technical Customer Support Representative I (0-1 years)earns $42,616, a Technical Customer Support Representative II (1-3 years)earns $54,982, a Technical Customer Support Representative III (3-5 years)earns $62,498, a Technical Customer Support Team Leader (5+ years)earns $84,774, a Technical Customer Support Supervisor (5+ years)earns $99,950,

What are the highest paying states for a Technical Customer Support Representative II?

Technical Customer Support Representative II salary varies significantly by state. The top 3 highest paying states for Technical Customer Support Representative II roles are District of Columbia $54,982, California $54,774, Massachusetts $54,044. These tech hubs typically pay 10-15% above the national average.

How much do different types of Technical Customer Support Representative roles make?

Salaries for Technical Customer Support Representative level roles vary by specialization: Technical Customer Support Director: $167,257; Technical Customer Support Manager: $111,617; Technical Customer Support Supervisor: $90,273; Technical Customer Support Specialist II: $72,559; Technical Customer Support Representative - Tier 3: $56,500.

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Technical Customer Support Representative II Salary in District of Columbia

How much does a Technical Customer Support Representative II make in District of Columbia?

As of January 01, 2026, the average salary for a Technical Customer Support Representative II in District of Columbia is $54,982 per year, which breaks down to an hourly rate of $26.

However, a Technical Customer Support Representative II's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $67,566
Majority Range (25th-75th percentile): $51,887 to $61,569
Entry-Level (10th percentile): $49,068

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Technical Customer Support Representative II Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$61,569	$5,131	$1,184	$30
Average	$54,982	$4,582	$1,057	$26
25th Percentile	$51,887	$4,324	$998	$25

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Key Factors That Influence Technical Customer Support Representative II Salaries

A Technical Customer Support Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Technical Customer Support Representative Salaries?

Experience is a primary driver of a Technical Customer Support Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Technical Customer Support Representative I (0-1 years): $42,616
Technical Customer Support Representative II (1-3 years): $54,982
Technical Customer Support Representative III (3-5 years): $62,498
Technical Customer Support Team Leader (5+ years): $84,774
Technical Customer Support Supervisor (5+ years): $99,950

Job Role	Years of Experience	Average Salary
Technical Customer Support Representative I	0-1 years	$42,616
Technical Customer Support Representative II	1-3 years	$54,982
Technical Customer Support Representative III	3-5 years	$62,498
Technical Customer Support Team Leader	5+ years	$84,774
Technical Customer Support Supervisor	5+ years	$99,950

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What Am I Worth?

How Do Technical Customer Support Representative II Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Technical Customer Support Representative IIs. For example, consider the average annual salaries in these key locations:

District of Columbia: $54,982.
California: $54,774.
Massachusetts: $54,044.

District of Columbia $54,982 California $54,774 Massachusetts $54,044 Washington $53,845 New Jersey $53,825 Alaska $53,756 Connecticut $53,071 New York $52,792

Hawaii $51,904 Rhode Island $51,486 Maryland $51,203 Minnesota $50,816 Colorado $50,667 Illinois $50,617 Oregon $50,429 Delaware $50,290

New Hampshire $50,202 Virginia $50,007 Pennsylvania $49,436 Nevada $49,148 North Dakota $49,053 Michigan $48,904 Wisconsin $48,850 Vermont $48,740

Texas $48,437 Maine $48,418 Arizona $48,388 Ohio $48,353 Georgia $47,896 Indiana $47,668 Wyoming $47,623 Utah $47,553

Iowa $47,524 Kansas $47,285 Louisiana $47,216 North Carolina $47,191 Missouri $47,181 Florida $46,987 Montana $46,883 Nebraska $46,784

Kentucky $46,729 South Carolina $46,530 Tennessee $46,406 Idaho $46,357 New Mexico $45,994 Oklahoma $45,915 Alabama $45,622 South Dakota $45,130

Arkansas $44,862 West Virginia $44,718 Mississippi $44,286

Top Paying Cities for Technical Customer Support Representative IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Parcel Return Service: $54,982
Washington: $54,982
Naval Anacost Annex: $54,982

Parcel Return Service, DC $54,982 Washington, DC $54,982 Naval Anacost Annex, DC $54,982 Washington Navy Yard, DC $54,982

Technical Customer Support Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Technical Customer Support Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on January 01, 2026

$51,887

Average $54,982/year

$61,569

$4,324

Average $4,582/month

$5,131

$998

Average $1,057/week

$1,184

$25

Average $26/hour

$30

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$61,569	$5,131	$1,184	$30
Average	$54,982	$4,582	$1,057	$26
25th Percentile	$51,887	$4,324	$998	$25

Technical Customer Support Representative II Salary Growth & Career Path

Technical Customer Support Representative II

Technical Communicator

Technical Customer Support Representative III

Technical Customer Support Team Leader

Promotions are the fastest way to increase your earnings. As a Technical Customer Support Representative II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Technical Customer Support Representative II Salary Growth and Career Path
Next Step Role	Estimate Salary	Projected Raise
Technical Communicator	$89,919	64%
Technical Customer Support Representative III	$62,498	14%

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