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Technical Customer Support Representative II Salary in Illinois

How much does a Technical Customer Support Representative II make in Illinois?

As of July 01, 2026, the average salary for a Technical Customer Support Representative II in Illinois is $50,699 per year, which breaks down to an hourly rate of $24.

However, a Technical Customer Support Representative II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $62,365
  • Majority Range (25th-75th percentile): $47,852 to $56,806
  • Entry-Level (10th percentile): $45,260
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View as table View as graph 25% $47,852 10% $45,260 90% $62,365 75% $56,806 $50,699 50%(Median) Didn’t find job title? Click

Technical Customer Support Representative II Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $56,806 $4,734 $1,092 $27
Average $50,699 $4,225 $975 $24
25th Percentile $47,852 $3,988 $920 $23
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Key Factors That Influence Technical Customer Support Representative II Salaries

A Technical Customer Support Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Technical Customer Support Representative Salaries?

Experience is a primary driver of a Technical Customer Support Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Technical Customer Support Representative I (0-1 years): $39,251
  • Technical Customer Support Representative II (1-3 years): $50,699
  • Technical Customer Support Representative III (3-5 years): $57,567
  • Technical Customer Support Team Leader (5+ years): $78,110
  • Technical Customer Support Supervisor (5+ years): $92,036
Job Role Years of Experience Average Salary
Technical Customer Support Representative I0-1 years$39,251
Technical Customer Support Representative II1-3 years$50,699
Technical Customer Support Representative III3-5 years$57,567
Technical Customer Support Team Leader5+ years$78,110
Technical Customer Support Supervisor5+ years$92,036
$39,251 Technical...
$50,699 Technical...
$57,567 Technical...
$78,110 Technical...
$92,036 Technical...
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What Am I Worth?

Top Paying Cities for Technical Customer Support Representative IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Effingham: $46,734
  • Saint Peter: $46,670
  • Salem: $46,848

Technical Customer Support Representative II Salary by Company Size: Startups vs. Enterprise

Technical Customer Support Representative II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $56,706. While startup companies pay approximate $47,957.

Technical Customer Support Representative II Salary by Company Size

Company Size Employees Average Salary
Startup1~50$47,957
Growth Stage51~500$50,722
Established501~5000$54,761
Enterprise5000+$56,706

Technical Customer Support Representative II Salary by Industry: Top Paying Sectors

For Technical Customer Support Representative II roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Biotechnology sectors offer the strongest compensation, at 25% above the average. In contrast, Technical Customer Support Representative positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Technical Customer Support Representative II as a support function rather than a direct revenue driver.

The top paying industries for a Technical Customer Support Representative II

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$63,374$30.025%
Biotechnology$60,839$29.020%
Pharmaceuticals$60,839$29.020%
Energy & Utilities$58,304$28.015%
Chemicals$55,769$27.010%

Technical Customer Support Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Technical Customer Support Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on July 01, 2026
$47,852
Average $50,699/year
$56,806
$3,988
Average $4,225/month
$4,734
$920
Average $975/week
$1,092
$23
Average $24/hour
$27
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $56,806 $4,734 $1,092 $27
Average $50,699 $4,225 $975 $24
25th Percentile $47,852 $3,988 $920 $23

Technical Customer Support Representative II Salary Growth & Career Path

Technical Customer Support Representative II
Technical Communicator
Technical Customer Support Representative III
Technical Customer Support Team Leader

Promotions are the fastest way to increase your earnings. As a Technical Customer Support Representative II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Technical Customer Support Representative II Salary Growth and Career Path
Next Step Role Estimate Salary Projected Raise
Technical Communicator $82,963 64%
Technical Customer Support Representative III $57,567 14%

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