Skills & Competencies for Clerical Supervisor

Clerical Supervisor job profile

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JOB SUMMARY for Clerical Supervisor

Oversees various clerical office functions, including but not limited to record keeping, document processing, data maintenance, data entry, report filing, and telecommunications support.

JOB RESPONSIBILITIES for Clerical Supervisor

Establishes work procedures and standards to improve efficiency and effectiveness of assigned operations. Ensures compliance with established corporate standards.

Clerical Supervisor SALARY RANGE

BASE 50%
$66,392
TOTAL 50%
$69,019
Job Level
M00
Job Code
OF13000045
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Clerical Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Clerical Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 general skills or competencies (Job family competencies) for Clerical Supervisor

1 Job Family Competencies – Computer Literacy
Proficiency Level -3
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the principles and procedures of obtaining enhanced computer literacy.
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Level 2 Behaviors
(Light Experience)
Logs minor adjustments to the system to ensure optimized computer literacy.
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Level 3 Behaviors
(Moderate Experience)
Modifies the background and layout of presentation slides.
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Level 4 Behaviors
(Extensive Experience)
Facilitates computer literacy training to keep staff abreast with the latest technological tools and processes.
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Level 5 Behaviors
(Mastery)
Develops new programming languages to improve the efficiency of hardware and software programs.
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2 Job Family Competencies – Data Control
Proficiency Level -3
Skill definition-Governing and managing data to achieve data governance and data management objectives.
Level 1 Behaviors
(General Familiarity)
Describes the importance of data control in maintaining data accuracy and quality.
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Level 2 Behaviors
(Light Experience)
Conducts basic compliance assessments to identify potential risks to data protection.
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Level 3 Behaviors
(Moderate Experience)
Maintains consistency in executing data control procedures to ensure and improve data integrity.
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Level 4 Behaviors
(Extensive Experience)
Manages data access to all sources to protect the privacy and rights of the data's subject.
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Level 5 Behaviors
(Mastery)
Develops internal data control to ensure data integrity and quality within the applications assigned.
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3 Clerical Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Clerical Supervisor
Proficiency Level - 4
5 Competency for - Clerical Supervisor
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Clerical Supervisor

1 Core Competencies – Knowledge of Organization
Proficiency Level -3
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Explains our business's mission, vision, strategies, and goals.
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Level 2 Behaviors
(Light Experience)
Explains our organization's code of conduct and values to new staff.
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Level 3 Behaviors
(Moderate Experience)
Makes effective use of our organization's unofficial structure and back channels.
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Level 4 Behaviors
(Extensive Experience)
Emphasizes knowledge of our organization to others to improve job functions.
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Level 5 Behaviors
(Mastery)
Leads the evaluation and improvement of our organization's performance.
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2 Core Competencies – Planning and Organizing
Proficiency Level -3
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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3 Clerical Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Clerical Supervisor
Proficiency Level - 4
5 Competency for - Clerical Supervisor
Proficiency Level - 5

Summary of Clerical Supervisor skills and competencies

There are 0 hard skills for Clerical Supervisor.
7 general skills for Clerical Supervisor, Computer Literacy, Data Control, Document Management, etc.
11 soft skills for Clerical Supervisor, Knowledge of Organization, Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Clerical Supervisor, he or she needs to be skilled in Knowledge of Organization, be skilled in Planning and Organizing, and be skilled in Coordination.

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