Skills & Competencies for Courier/Messenger

Courier/Messenger job profile

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JOB SUMMARY for Courier/Messenger

Picks up and delivers documents, letters, packages and other items on time between organization facilities.

JOB RESPONSIBILITIES for Courier/Messenger

Documents and tracks the items picked up and delivered. Responds to inquiries about pick up and delivery schedules.

Courier/Messenger SALARY RANGE

BASE 50%
$36,107
TOTAL 50%
$36,355
Job Level
A01
Job Code
OF13000033
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Courier/Messenger Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Courier/Messenger skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 general skills or competencies (Job family competencies) for Courier/Messenger

1 Job Family Competencies – Computer Literacy
Proficiency Level -2
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Explains how to install and uninstall operating systems and office suites.
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Level 2 Behaviors
(Light Experience)
Deals with saving, locating, and retrieving files in various computer directories.
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Level 3 Behaviors
(Moderate Experience)
Maintains the important complex office-based programs.
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Level 4 Behaviors
(Extensive Experience)
Evaluates software products' compliance with industry standards to ensure the absence of any issues.
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Level 5 Behaviors
(Mastery)
Designs the appearance, navigation, and content organization of a website.
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2 Job Family Competencies – Data Entry
Proficiency Level -2
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Describes the importance of accurate data entry to maintain a productive recordkeeping system.
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Level 2 Behaviors
(Light Experience)
Collects data by sorting information to prepare a source for computer entry.
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Level 3 Behaviors
(Moderate Experience)
Performs complicated data entry functions for deficiencies and checks images.
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Level 4 Behaviors
(Extensive Experience)
Drives a zero error rate in data entry by enabling data profiling to reduce data redundancy.
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Level 5 Behaviors
(Mastery)
Designs data quality verification process to consistently meet timelines of data entry operations.
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3 Courier/Messenger - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Courier/Messenger
Proficiency Level - 4
5 Competency for - Courier/Messenger
Proficiency Level - 5

5 soft skills or competencies (core competencies) for Courier/Messenger

1 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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2 Core Competencies – Confidentiality
Proficiency Level -2
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Locates documents and resources on confidentiality management.
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Level 2 Behaviors
(Light Experience)
Identifies sensitive and confidential information from one's own work.
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Level 3 Behaviors
(Moderate Experience)
Provides solid judgment regarding the safeguarding of information in complicated cases.
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Level 4 Behaviors
(Extensive Experience)
Designs and conducts training on confidentiality awareness and rules.
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Level 5 Behaviors
(Mastery)
Keeps current on industry regulations and legal issues concerning confidentiality.
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3 Courier/Messenger - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Courier/Messenger
Proficiency Level - 4
5 Competency for - Courier/Messenger
Proficiency Level - 5

Summary of Courier/Messenger skills and competencies

There are 0 hard skills for Courier/Messenger.
6 general skills for Courier/Messenger, Computer Literacy, Data Entry, Document Management, etc.
5 soft skills for Courier/Messenger, Attention to Detail, Confidentiality, Time Management, etc.
While the list totals 11 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Courier/Messenger, he or she needs to be proficient in Attention to Detail, be proficient in Confidentiality, and be proficient in Time Management.

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