Skills & Competencies for EAP Counselor
EAP Counselor job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for EAP Counselor
Counsels and assists employees with issues affecting job-related performance and personal well-being.
JOB RESPONSIBILITIES for EAP Counselor
Evaluates and recommends outside treatment and counseling if necessary.
EAP Counselor SALARY RANGE
BASE 50%
$78,184
TOTAL 50%
$78,422
Job Level
P02
Job Code
HR09200362
Education/Degree
Bachelor's Degree
Reports To
Manager
EAP Counselor Skills and Competencies List
5 general skills or competencies (Job family competencies) for EAP Counselor
1
Job Family Competencies –
Employee Assistance Programs
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Names the basic tools for conducting employee assistance programs in our workplace.
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Level 2 Behaviors
(Light Experience)
Tracks and identifies employees in need of an employee assistance program referral.
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Level 3 Behaviors
(Moderate Experience)
Works with assistance program teams to promote the program's benefits to non-responsive clients.
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Level 4 Behaviors
(Extensive Experience)
Provides orientations and workshops in promoting the employee assistance program.
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Level 5 Behaviors
(Mastery)
Promotes cooperation with the employee assistance programs to share and maximize efficiencies.
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2
Job Family Competencies –
Employee Counselling
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists common types and methods of employee counseling.
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Level 2 Behaviors
(Light Experience)
Supports the development of individual competencies through appropriate employee counseling.
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Level 3 Behaviors
(Moderate Experience)
Provides appropriate counseling to employees to ensure satisfactory performance levels.
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Level 4 Behaviors
(Extensive Experience)
Recommends counseling best practices to deliver solutions in resolving complex problems.
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Level 5 Behaviors
(Mastery)
Mentors the team in providing counseling support to employees to drive continuous performance improvement.
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3
EAP Counselor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
EAP Counselor
Proficiency Level - 4
5
Competency for -
EAP Counselor
Proficiency Level - 5
7 soft skills or competencies (core competencies) for EAP Counselor
1
Core Competencies –
Coordination
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists tools and applications used for planning job duties.
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Level 2 Behaviors
(Light Experience)
Works with teammates on shared goals to ensure efficiency and productivity.
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Level 3 Behaviors
(Moderate Experience)
Monitors project progress and regularly leads a discussion on operational inefficiencies.
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Level 4 Behaviors
(Extensive Experience)
Leads a team in coordinating internal and external resources effectively.
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Level 5 Behaviors
(Mastery)
Serves as the coordination expert to provide valuable advice as needed to different levels of our business.
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2
Core Competencies –
Confidentiality
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Names different types of confidential information in the workplace.
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Level 2 Behaviors
(Light Experience)
Utilizes available tools and systems to manage confidential information.
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Level 3 Behaviors
(Moderate Experience)
Works with management and experts to address the breach of confidential information.
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Level 4 Behaviors
(Extensive Experience)
Investigates any severe breach of confidentiality; drives system and process improvement.
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Level 5 Behaviors
(Mastery)
Monitors the effectiveness of current confidentiality management systems.
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3
EAP Counselor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
EAP Counselor
Proficiency Level - 4
5
Competency for -
EAP Counselor
Proficiency Level - 5
Summary of EAP Counselor skills and competencies
There are 0 hard skills for EAP Counselor.
5 general skills for EAP Counselor, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
7 soft skills for EAP Counselor, Coordination, Confidentiality, Working under Pressure, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Counselor, he or she needs to be skilled in Coordination, be skilled in Confidentiality, and be skilled in Working under Pressure.
5 general skills for EAP Counselor, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
7 soft skills for EAP Counselor, Coordination, Confidentiality, Working under Pressure, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Counselor, he or she needs to be skilled in Coordination, be skilled in Confidentiality, and be skilled in Working under Pressure.
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