Skills & Competencies for HR Operations Manager

HR Operations Manager job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for HR Operations Manager

Manages the deployment and administration of operational processes used to deliver HR programs and projects.

JOB RESPONSIBILITIES for HR Operations Manager

Collaborates with stakeholders to provide consultation, process design, and project management of HR program implementations and initiatives like compensation, benefits, performance management, or training. Develops scalable methodologies and tools to optimize HR operations and streamline core processes like onboarding, hiring, terminations, retirements, timekeeping, and others that make up the employment life-cycle. Oversees employee data management processes to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered. Evaluates, selects, and manages HR process outsourcing vendors and contracts.

HR Operations Manager SALARY RANGE

BASE 50%
$125,517
TOTAL 50%
$135,046
Job Level
M02
Job Code
HR09200481
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

HR Operations Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each HR Operations Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

13 general skills or competencies (Job family competencies) for HR Operations Manager

1 Job Family Competencies – Internal Communications
Proficiency Level -3
Skill definition-Promoting a seamless flow of information throughout our business to align the employees' performance with the company's objectives.
Level 1 Behaviors
(General Familiarity)
Explains how effective internal communications can improve employee retention.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Tracks the performance metrics to support the effectiveness of both internal and external communications.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Works on opportunities to promote and positively represent our organization through internal communication.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Schedules collaborative meetings with internal teams to forecast campaign performances.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Strategizes internal communication plans designed to connect key stakeholders with your organization.
See 4 More Skill Behaviors
2 Job Family Competencies – Benefit Programs
Proficiency Level -3
Skill definition-Designing, managing, assessing and implementing compensation plan to attract and retain talent.
Level 1 Behaviors
(General Familiarity)
Lists the factors that should be considered in the development of the benefits objectives.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Responds to employee inquiries regarding benefits program.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reviews cost and usage rates of existing benefit programs to assess actual and perceived value.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees the development of the benefits objectives to ensure comply with overall strategic goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Keeps current on latest state laws and regulations impacting employee benefit programs to ensure compliance.
See 4 More Skill Behaviors
3 HR Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - HR Operations Manager
Proficiency Level - 4
5 Competency for - HR Operations Manager
Proficiency Level - 5

11 soft skills or competencies (core competencies) for HR Operations Manager

1 Core Competencies – Business Process Improvement
Proficiency Level -4
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Names various methods used to practice business process improvement.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Suggests changes to the existing processes and structure in our business.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Recommends the business process management system that meets our business needs.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Resolves underlying issues that bring about the business process bottlenecks.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Restructures ways to align business processes with organizational goals.
See 4 More Skill Behaviors
2 Core Competencies – Planning and Organizing
Proficiency Level -4
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
See 4 More Skill Behaviors
3 HR Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - HR Operations Manager
Proficiency Level - 4
5 Competency for - HR Operations Manager
Proficiency Level - 5

Summary of HR Operations Manager skills and competencies

There are 0 hard skills for HR Operations Manager.
13 general skills for HR Operations Manager, Internal Communications, Benefit Programs, Compensation Management, etc.
11 soft skills for HR Operations Manager, Business Process Improvement, Planning and Organizing, Process Management, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a HR Operations Manager, he or she needs to be skilled in Business Process Improvement, be skilled in Planning and Organizing, and be skilled in Process Management.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.