Skills & Competencies for Network Control Center Supervisor

Network Control Center Supervisor job profile

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JOB SUMMARY for Network Control Center Supervisor

Supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs.

JOB RESPONSIBILITIES for Network Control Center Supervisor

Oversees routine testing, configuration changes, or network hardware or software upgrades. Ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Coordinates with vendors and service providers to ensure required service and quality levels are delivered.

Network Control Center Supervisor SALARY RANGE

BASE 50%
$113,031
TOTAL 50%
$123,242
Job Level
M01
Job Code
IT10000403
Education/Degree
Bachelor's Degree
Reports To
Manager

Network Control Center Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Center Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Network Control Center Supervisor

1 Job Family Competencies – Disaster Recovery
Proficiency Level -2
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Explains the importance and benefits of a proactive disaster recovery plan.
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Level 2 Behaviors
(Light Experience)
Documents issues that arise during disaster recovery testing to ensure execution of appropriate remediation plan.
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Level 3 Behaviors
(Moderate Experience)
Implements disaster recovery solutions and backup procedures to maintain full business continuity.
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Level 4 Behaviors
(Extensive Experience)
Develops standard operating procedures for network outages and disasters to streamline recovery actions.
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Level 5 Behaviors
(Mastery)
Designs metrics to evaluate the effectiveness of disaster recovery strategies and processes.
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2 Job Family Competencies – IT Change Management
Proficiency Level -2
Skill definition-Preparing, assisting, and supporting individuals, teams, departments, and organizations as they undergo IT change.
Level 1 Behaviors
(General Familiarity)
Describes the workflow process of change management implementation.
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Level 2 Behaviors
(Light Experience)
Supports the design and implementation of the change management process.
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Level 3 Behaviors
(Moderate Experience)
Performs post-implementation reviews to measure the success of change initiatives.
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Level 4 Behaviors
(Extensive Experience)
Oversees prevention approaches to reduce the potential risk that comes with infrastructure changes.
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Level 5 Behaviors
(Mastery)
Establishes SOPs for managing change requests to reduce service disruptions and system downtime.
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3 Network Control Center Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Center Supervisor
Proficiency Level - 4
5 Competency for - Network Control Center Supervisor
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Network Control Center Supervisor

1 Core Competencies – Business Process Improvement
Proficiency Level -2
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Lists the key benefits and effects of business process improvement.
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Level 2 Behaviors
(Light Experience)
Identifies the constraints causing bottlenecks in our production.
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Level 3 Behaviors
(Moderate Experience)
Pinpoints extraneous steps and sub-steps within the process that don't seem to serve a purpose.
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Level 4 Behaviors
(Extensive Experience)
Reassigns and retrains staff as needed in preparation for revised business processes.
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Level 5 Behaviors
(Mastery)
Promotes the automation of processes to minimize the number of manual steps and errors.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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3 Network Control Center Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Center Supervisor
Proficiency Level - 4
5 Competency for - Network Control Center Supervisor
Proficiency Level - 5

Summary of Network Control Center Supervisor skills and competencies

There are 0 hard skills for Network Control Center Supervisor.
11 general skills for Network Control Center Supervisor, Disaster Recovery, IT Change Management, IT Environment, etc.
11 soft skills for Network Control Center Supervisor, Business Process Improvement, Planning and Organizing, Coordination, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Center Supervisor, he or she needs to be proficient in Business Process Improvement, be proficient in Planning and Organizing, and be proficient in Coordination.

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