13 general skills or competencies (Job family competencies) for Customer Insights Analyst II
Skill definition-Evaluating business data, translating it to actionable insights, and using it to make better-informed decisions.
Level 1 Behaviors
(General Familiarity)
Explains the functions of existing and emerging data and business intelligence platforms.
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Level 2 Behaviors
(Light Experience)
Gathers business intelligence data to make informed conclusions on business practices.
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Level 3 Behaviors
(Moderate Experience)
Produces a user manual for the business intelligence system to assist stakeholders with proper data navigation.
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Level 4 Behaviors
(Extensive Experience)
Manages the overall data transformation from multiple sources into actionable business intelligence.
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Level 5 Behaviors
(Mastery)
Designs a new strategy for business intelligence insights to support our business's objectives.
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Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Explains how to interpret data analytics and metrics to drive better business decision-making.
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Level 2 Behaviors
(Light Experience)
Documents data requirements for projects by working with business users.
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Level 3 Behaviors
(Moderate Experience)
Provides and leverages data analytics solutions to mitigate business risk and handle setbacks.
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Level 4 Behaviors
(Extensive Experience)
Oversees data analytics team members to ensure data collection and management meet requirements.
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Level 5 Behaviors
(Mastery)
Establishes performance metrics focused on Data Analytics to track optimization opportunities.
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8 soft skills or competencies (core competencies) for Customer Insights Analyst II
Skill definition-Analyzing and creating innovative solutions beyond logical and deductive reasoning to resolve complex problems.
Level 1 Behaviors
(General Familiarity)
Illustrates the importance of lateral thinking in the workplace.
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Level 2 Behaviors
(Light Experience)
Follows new approaches to use lateral thinking in creating new ideas.
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Level 3 Behaviors
(Moderate Experience)
Utilizes ready-made concepts as starting points for the production of new ideas.
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Level 4 Behaviors
(Extensive Experience)
Guides teams in reframing challenges from different perspectives to determine the best solutions.
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Level 5 Behaviors
(Mastery)
Leads the execution of lateral thinking approaches to create innovative solutions to problems.
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Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Identifies tools that assist analytical thinking.
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Level 2 Behaviors
(Light Experience)
Gathers necessary information from various channels to support decision-making.
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Level 3 Behaviors
(Moderate Experience)
Handles complex issues and provides solutions to improve efficiency and scalability.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the cost, return, risks, and achievements before recommending a solution.
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Level 5 Behaviors
(Mastery)
Forecasts customers' expectations and formulates strategies to ensure customer satisfaction.
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Summary of Customer Insights Analyst II skills and competencies
There are 0 hard skills for Customer Insights Analyst II.
13 general skills for Customer Insights Analyst II, Business Intelligence, Data Analytics, Customer Analytics, etc.
8 soft skills for Customer Insights Analyst II, Lateral Thinking, Analytical Thinking, Innovation, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Customer Insights Analyst II, he or she needs to be skilled in Lateral Thinking, be skilled in Analytical Thinking, and be proficient in Innovation.