Skills & Competencies for Quality Assurance Manager

Quality Assurance Manager job profile

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JOB SUMMARY for Quality Assurance Manager

Responsible for the implementation of policies and procedures to ensure adherence to production quality standards.

JOB RESPONSIBILITIES for Quality Assurance Manager

Monitors and audits process, material, and product testing against established standards and conducts a continuous analysis of quality defects and deviations. Identifies deficiencies or gaps in testing activities and develops solutions to ensure adequate and robust quality processes. Optimizes processes to comply with existing and new regulatory requirements.

Quality Assurance Manager SALARY RANGE

BASE 50%
$129,291
TOTAL 50%
$138,731
Job Level
M02
Job Code
RD14000143
Education/Degree
Bachelor's Degree
Reports To
Director

Quality Assurance Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Quality Assurance Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Quality Assurance Manager

1 Job Family Competencies – ISO Standards
Proficiency Level -3
Skill definition-Knowledge of ISO standards and regulations and ability to apply various standards in business scenarios.
Level 1 Behaviors
(General Familiarity)
Describes the key elements and concepts of ISO management system standards.
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Level 2 Behaviors
(Light Experience)
Conducts audits to support compliance of procedures with ISO protocols.
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Level 3 Behaviors
(Moderate Experience)
Coordinates testing activities to ensure continuous control over materials, facilities, and products.
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Level 4 Behaviors
(Extensive Experience)
Improves quality systems documentation to meet and exceed ISO organizational standards.
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Level 5 Behaviors
(Mastery)
Constructs quality control systems to monitor and audit quality standards for applicable ISO requirements.
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2 Job Family Competencies – KaiZen
Proficiency Level -3
Skill definition-Creating continuous improvement productivity by engaging employees to eliminate waste and increase the profitability of our business.
Level 1 Behaviors
(General Familiarity)
Documents planning processes, schedules, and Kaizen activities on the production floor.
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Level 2 Behaviors
(Light Experience)
Gathers issues and problems to get buy-in for organizational change with the help of the employees.
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Level 3 Behaviors
(Moderate Experience)
Maintains and updates the documentation of Kaizen projects to track and report significant results.
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Level 4 Behaviors
(Extensive Experience)
Facilitates opportunities for Kaizen activities/events to ensure timely response to customer issues.
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Level 5 Behaviors
(Mastery)
Builds Kaizen funnel and sustainment metrics to improve core transactional processes across the business.
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3 Quality Assurance Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Quality Assurance Manager
Proficiency Level - 4
5 Competency for - Quality Assurance Manager
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Quality Assurance Manager

1 Core Competencies – Business Process Improvement
Proficiency Level -3
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Explains common symptoms of inefficient processes that call for business process improvement.
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Level 2 Behaviors
(Light Experience)
Collects feedback directly from staff involved in the new process mapping.
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Level 3 Behaviors
(Moderate Experience)
Manages process improvements to ensure that the entire system works efficiently.
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Level 4 Behaviors
(Extensive Experience)
Expedites processes by switching from sequential tasks to simultaneous tasks.
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Level 5 Behaviors
(Mastery)
Leads the reorganization of the workforce based on the agreed and desired outcomes.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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3 Quality Assurance Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Quality Assurance Manager
Proficiency Level - 4
5 Competency for - Quality Assurance Manager
Proficiency Level - 5

Summary of Quality Assurance Manager skills and competencies

There are 0 hard skills for Quality Assurance Manager.
10 general skills for Quality Assurance Manager, ISO Standards, KaiZen, Lean Manufacturing, etc.
12 soft skills for Quality Assurance Manager, Business Process Improvement, Standard Operating Procedures (SOP), Budgeting, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Quality Assurance Manager, he or she needs to be skilled in Business Process Improvement, be skilled in Standard Operating Procedures (SOP), and be proficient in Budgeting.

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