11 general skills or competencies (Job family competencies) for Account Manager V
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Describes methods used in collecting and analyzing customer satisfaction data.
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Level 2 Behaviors
(Light Experience)
Assists in creating questions to surveys to identify customer satisfaction levels.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to establish positive interactions and maintain a high level of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers superior customer service to optimize customer satisfaction scores.
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Level 5 Behaviors
(Mastery)
Constructs innovative solutions and effective interventions to drive customer satisfaction.
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Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Explains the principles and procedures of excellent account management.
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Level 2 Behaviors
(Light Experience)
Documents all sales activities in the department’s account management grid.
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Level 3 Behaviors
(Moderate Experience)
Contacts clients to maintain regular communication with existing accounts.
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Level 4 Behaviors
(Extensive Experience)
Manages the overall sales cycle from finding a client to securing a deal.
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Level 5 Behaviors
(Mastery)
Designs detailed strategic business plans to attain predetermined goals and quotas in account management.
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13 soft skills or competencies (core competencies) for Account Manager V
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Collects and summarizes information and marketing materials for R&D purposes.
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Level 2 Behaviors
(Light Experience)
Discusses the potential profitability of a proposed new product.
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Level 3 Behaviors
(Moderate Experience)
Evaluates our business’s P/S costs and prices, and market positioning.
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Level 4 Behaviors
(Extensive Experience)
Establishes related procedures for product design, development and delivery time limits.
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Level 5 Behaviors
(Mastery)
Describes the planned launch of superior products and services to stakeholders to promote enthusiasm and support.
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Skill definition-The process of creating and maintaining an environment that enables employees to perform to the best of their abilities.
Level 1 Behaviors
(General Familiarity)
Describes how our business's performance management process impacts their own work.
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Level 2 Behaviors
(Light Experience)
Discovers new opportunities and ways to improve performance, practice, and training.
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Level 3 Behaviors
(Moderate Experience)
Issues positive but constructive suggestions to improve morale and work ethic in the workplace.
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Level 4 Behaviors
(Extensive Experience)
Develops formal and informal reward and recognition programs for employees.
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Level 5 Behaviors
(Mastery)
Develops performance-related compensation plans.
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Summary of Account Manager V skills and competencies
There are 0 hard skills for Account Manager V.
11 general skills for Account Manager V, Customer Satisfaction, Account Management, Business Development, etc.
13 soft skills for Account Manager V, Products And Services, Performance Management, Motivating Others, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Manager V, he or she needs to be skilled in Products And Services, be an expert in Performance Management, and be an expert in Motivating Others.