10 general skills or competencies (Job family competencies) for Inside Sales Representative III
Skill definition-Initiating calls to prospective customers to sell products and services that prioritize the needs and interests of buyers.
Level 1 Behaviors
(General Familiarity)
Documents the best practices in call handling for a successful outbound sales strategy.
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Level 2 Behaviors
(Light Experience)
Tracks and reports issues encountered in performing outbound calls to improve the sales process.
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Level 3 Behaviors
(Moderate Experience)
Makes deadlines and quotas to drive teams in attaining and improving outbound call sales metrics.
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Level 4 Behaviors
(Extensive Experience)
Monitors the effectiveness of outbound call campaigns to ensure positive impacts on sales activities.
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Level 5 Behaviors
(Mastery)
Develops sales strategies to effectively direct prospects into a purchase decision and drive sales revenue.
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Skill definition-Prospecting techniques used in search of potential customers and to boost sales.
Level 1 Behaviors
(General Familiarity)
Lists the clients that will be influenced to do business with the company through cold calling.
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Level 2 Behaviors
(Light Experience)
Performs follow-up calls to gain the business of the potential customer.
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Level 3 Behaviors
(Moderate Experience)
Helps develop our organizational best practices to enhance the quality and results from cold calling.
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Level 4 Behaviors
(Extensive Experience)
Oversees the entire implementation of the cold calling process and strategies.
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Level 5 Behaviors
(Mastery)
Establishes the best practices of cold calling to keep all employees achieving high-quality calls.
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9 soft skills or competencies (core competencies) for Inside Sales Representative III
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Distinguishes the differences between intrinsic and extrinsic motivators.
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Level 2 Behaviors
(Light Experience)
Gathers additional learning to fulfill a sense of accomplishment and increase self-motivation.
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Level 3 Behaviors
(Moderate Experience)
Develops a high-quality relationship with other motivated people.
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Level 4 Behaviors
(Extensive Experience)
Manages the allocation of career development resources to improve employee motivation and productivity.
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Level 5 Behaviors
(Mastery)
Shares innovative motivation techniques and exercises to boost self-motivation within our business.
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Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Identifies key aspects of problem-solving techniques used in own area.
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Level 2 Behaviors
(Light Experience)
Gathers information about the problems and organizes it into a chart, table or checklist.
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Level 3 Behaviors
(Moderate Experience)
Develops successful resolutions to critical or wide-impact problems.
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Level 4 Behaviors
(Extensive Experience)
Manages collaborative efforts to improve the problem-solving capabilities of our business.
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Level 5 Behaviors
(Mastery)
Creates a climate that rewards quick problem-solving approaches.
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Summary of Inside Sales Representative III skills and competencies
There are 0 hard skills for Inside Sales Representative III.
10 general skills for Inside Sales Representative III, Outbound Sales Calls, Cold Calling, Consultative Selling, etc.
9 soft skills for Inside Sales Representative III, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Representative III, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.