Uses technical knowledge of product offerings to advise and support sales teams with pricing estimates and implementation guidance based on customer requirements.
Analyzes customers' technical specifications, recommends the best product configuration and installation process, and estimates implementation effort, time, and resources. Reviews sales proposals for accuracy, completeness, and quality. Develops and delivers technical product presentations used to engage customers and prospects and educate sales teams.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Engineer II skill and competencie below to view definitions.
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
Skill definition-Overseeing the creation of new products or improvement of the performance, cost, or quality of existing products to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Explains the principles and concepts of product development.
Level 2 Behaviors
(Light Experience)
Enters all project-related information into the software tracking tool.
Level 3 Behaviors
(Moderate Experience)
Manages various phases of product development, including design, development, and implementation.
Level 4 Behaviors
(Extensive Experience)
Oversees all facets of a product development initiative, from site map creation to launch.
Level 5 Behaviors
(Mastery)
Leads the execution of a product roadmap based on planned product development activities.
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
Level 2 Behaviors
(Light Experience)
Gathers additional learning to fulfill a sense of accomplishment and increase self-motivation.
Level 3 Behaviors
(Moderate Experience)
Deals with setbacks and continues to pursue our business goals despite obstacles.
Level 4 Behaviors
(Extensive Experience)
Manages the allocation of career development resources to improve employee motivation and productivity.
Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
Skill definition-Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
Level 1 Behaviors
(General Familiarity)
Explains how initiative helps in daily work.
Level 2 Behaviors
(Light Experience)
Recognizes own strengths and minimizes limitations in taking initiative.
Level 3 Behaviors
(Moderate Experience)
Proposes alternative ways to achieve the project's objectives.
Level 4 Behaviors
(Extensive Experience)
Maintains sanity in an emergency and makes a resolute decision to take corrective action.
Level 5 Behaviors
(Mastery)
Encourages viewing setbacks or failures as learning opportunities.
There are 0 hard skills for Sales Engineer II.
12 general skills for Sales Engineer II, Technical Support, Product Development, Knowledge of Customers, etc.
8 soft skills for Sales Engineer II, Self-Motivation, Initiative, Effective Communication, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Engineer II, he or she needs to be skilled in Self-Motivation, be skilled in Initiative, and be skilled in Effective Communication.
