12 general skills or competencies (Job family competencies) for Sales Engineer III
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows standard procedures in providing technical support and escalations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
See 4 More Skill Behaviors
Skill definition-Overseeing the creation of new products or improvement of the performance, cost, or quality of existing products to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Cites the uses of basic prototyping equipment and design software.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles results of quantitative and qualitative user research.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Documents tasks performed and outcomes in each phase of the product development initiative.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates post-implementation review to define the project's success and room for improvement.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the development and execution of new products and streamlining of existing products.
See 4 More Skill Behaviors
9 soft skills or competencies (core competencies) for Sales Engineer III
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes benefits of personal drive to achieve goals or standards.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Commits to personal and organizational goals.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates to employees the benefits, rewards, or sanctions if expectations are or are not met.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates a vision board with company goals and objectives to increase motivation within the team.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Delivers training activities to build continuous self-motivation and confidence across our organization.
See 4 More Skill Behaviors
Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Describes the key aspects of problem-solving processes.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Evaluates the relative strengths and weaknesses of each potential solution.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Conducts thorough research on the issues and formulates opinions with deep consideration.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Designs proactive strategies that attempt to avoid or minimize the impact of problems.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools to ensure the implementation of new problem-solving practices.
See 4 More Skill Behaviors
Summary of Sales Engineer III skills and competencies
There are 0 hard skills for Sales Engineer III.
12 general skills for Sales Engineer III, Technical Support, Product Development, Knowledge of Customers, etc.
9 soft skills for Sales Engineer III, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Engineer III, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.