6 general skills or competencies (Job family competencies) for Technical Sales Support Specialist I
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Identifies the problems and issues that require the assistance of technical support.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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Skill definition-Explaining the products' technical aspects, features and uses to customers to acquire new prospects and drive sales.
Level 1 Behaviors
(General Familiarity)
Documents best practices used in developing training programs for product and technical knowledge.
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Level 2 Behaviors
(Light Experience)
Reports all the technical issues of products to senior management.
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Level 3 Behaviors
(Moderate Experience)
Provides technical product knowledge to acquire the customer's trust and business.
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Level 4 Behaviors
(Extensive Experience)
Oversees technical changes in product lines and acquires sufficient product knowledge.
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Level 5 Behaviors
(Mastery)
Designs comprehensive training programs to expand the team members' product and technical knowledge.
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7 soft skills or competencies (core competencies) for Technical Sales Support Specialist I
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
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Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
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Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
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Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
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Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
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Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
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Level 2 Behaviors
(Light Experience)
Documents feedback from our senior management to encourage and increase motivation.
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Level 3 Behaviors
(Moderate Experience)
Deals with setbacks and continues to pursue our business goals despite obstacles.
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Level 4 Behaviors
(Extensive Experience)
Helps others to recognize and leverage their strength to their advantage.
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Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
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Summary of Technical Sales Support Specialist I skills and competencies
There are 0 hard skills for Technical Sales Support Specialist I.
6 general skills for Technical Sales Support Specialist I, Technical Support, Product and Technical Knowledge, Prospecting, etc.
7 soft skills for Technical Sales Support Specialist I, Products And Services, Self-Motivation, Initiative, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist I, he or she needs to be proficient in Products And Services, be proficient in Self-Motivation, and be proficient in Initiative.