Skills & Competencies for Technical Sales Support Specialist I

Technical Sales Support Specialist I job profile

JOB SUMMARY for Technical Sales Support Specialist I

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.

JOB RESPONSIBILITIES for Technical Sales Support Specialist I

Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team.

Technical Sales Support Specialist I SALARY RANGE

BASE 50%
$65,323
TOTAL 50%
$66,122
Job Level
P01
Job Code
SM15000064
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Technical Sales Support Specialist I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Sales Support Specialist I skill and competencie below to view definitions.

6 general skills or competencies (Job family competencies) for Technical Sales Support Specialist I

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Identifies the problems and issues that require the assistance of technical support.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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2 Job Family Competencies – Product and Technical Knowledge
Proficiency Level -2
Skill definition-Explaining the products' technical aspects, features and uses to customers to acquire new prospects and drive sales.
Level 1 Behaviors
(General Familiarity)
Documents best practices used in developing training programs for product and technical knowledge.
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Level 2 Behaviors
(Light Experience)
Reports all the technical issues of products to senior management.
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Level 3 Behaviors
(Moderate Experience)
Provides technical product knowledge to acquire the customer's trust and business.
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Level 4 Behaviors
(Extensive Experience)
Oversees technical changes in product lines and acquires sufficient product knowledge.
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Level 5 Behaviors
(Mastery)
Designs comprehensive training programs to expand the team members' product and technical knowledge.
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3 Technical Sales Support Specialist I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist I
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist I
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Technical Sales Support Specialist I

1 Core Competencies – Products And Services
Proficiency Level -2
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
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Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
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Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
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Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
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Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
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2 Core Competencies – Self-Motivation
Proficiency Level -2
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
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Level 2 Behaviors
(Light Experience)
Documents feedback from our senior management to encourage and increase motivation.
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Level 3 Behaviors
(Moderate Experience)
Deals with setbacks and continues to pursue our business goals despite obstacles.
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Level 4 Behaviors
(Extensive Experience)
Helps others to recognize and leverage their strength to their advantage.
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Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
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3 Technical Sales Support Specialist I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist I
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist I
Proficiency Level - 5

Summary of Technical Sales Support Specialist I skills and competencies

There are 0 hard skills for Technical Sales Support Specialist I.
6 general skills for Technical Sales Support Specialist I, Technical Support, Product and Technical Knowledge, Prospecting, etc.
7 soft skills for Technical Sales Support Specialist I, Products And Services, Self-Motivation, Initiative, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist I, he or she needs to be proficient in Products And Services, be proficient in Self-Motivation, and be proficient in Initiative.

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