6 general skills or competencies (Job family competencies) for Technical Sales Support Specialist I
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
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Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
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Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
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Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
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Skill definition-Explaining the products' technical aspects, features and uses to customers to acquire new prospects and drive sales.
Level 1 Behaviors
(General Familiarity)
Describes the process used to boost an organization's sales with product and technical knowledge.
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Level 2 Behaviors
(Light Experience)
Assists in developing effective training programs to improve product and technical knowledge.
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Level 3 Behaviors
(Moderate Experience)
Maintains the consistency of all product offerings and technical support procedures.
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Level 4 Behaviors
(Extensive Experience)
Delivers product and technical support to acquire customer adoption of the product portfolio.
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Level 5 Behaviors
(Mastery)
Builds an internal technical product knowledge database to leverage the team's productivity.
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7 soft skills or competencies (core competencies) for Technical Sales Support Specialist I
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Cites examples of how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Describes our organization's current marketing campaign.
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Level 3 Behaviors
(Moderate Experience)
Announces and explains updates of products and services and delivery.
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Level 4 Behaviors
(Extensive Experience)
Enhances employees' understanding of several sets of interrelated products and services and their interdependence.
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Level 5 Behaviors
(Mastery)
Conceives and plans our business’s future structure according to the target market and P/S strategy.
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Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Cites examples and traits of being self-motivated.
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Level 2 Behaviors
(Light Experience)
Clearly defines one's strengths, weakness, aspirations, and work styles.
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Level 3 Behaviors
(Moderate Experience)
Communicates to employees the benefits, rewards, or sanctions if expectations are or are not met.
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Level 4 Behaviors
(Extensive Experience)
Acts as a role model for positivity, optimism, and hard work.
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Level 5 Behaviors
(Mastery)
Creates a transparent and open working environment within our organization.
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Summary of Technical Sales Support Specialist I skills and competencies
There are 0 hard skills for Technical Sales Support Specialist I.
6 general skills for Technical Sales Support Specialist I, Technical Support, Product and Technical Knowledge, Prospecting, etc.
7 soft skills for Technical Sales Support Specialist I, Products And Services, Self-Motivation, Initiative, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist I, he or she needs to be proficient in Products And Services, be proficient in Self-Motivation, and be proficient in Initiative.