Skills & Competencies for Technical Sales Support Specialist II

Technical Sales Support Specialist II job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Technical Sales Support Specialist II

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.

JOB RESPONSIBILITIES for Technical Sales Support Specialist II

Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team.

Technical Sales Support Specialist II SALARY RANGE

BASE 50%
$87,265
TOTAL 50%
$89,051
Job Level
P02
Job Code
SM15000065
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Technical Sales Support Specialist II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Sales Support Specialist II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

6 general skills or competencies (Job family competencies) for Technical Sales Support Specialist II

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
See 4 More Skill Behaviors
2 Job Family Competencies – Product and Technical Knowledge
Proficiency Level -2
Skill definition-Explaining the products' technical aspects, features and uses to customers to acquire new prospects and drive sales.
Level 1 Behaviors
(General Familiarity)
Describes the process used to boost an organization's sales with product and technical knowledge.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in developing effective training programs to improve product and technical knowledge.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Maintains the consistency of all product offerings and technical support procedures.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers product and technical support to acquire customer adoption of the product portfolio.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds an internal technical product knowledge database to leverage the team's productivity.
See 4 More Skill Behaviors
3 Technical Sales Support Specialist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist II
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Technical Sales Support Specialist II

1 Core Competencies – Products And Services
Proficiency Level -3
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
See 4 More Skill Behaviors
2 Core Competencies – Self-Motivation
Proficiency Level -3
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Documents feedback from our senior management to encourage and increase motivation.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Deals with setbacks and continues to pursue our business goals despite obstacles.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Helps others to recognize and leverage their strength to their advantage.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
See 4 More Skill Behaviors
3 Technical Sales Support Specialist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist II
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist II
Proficiency Level - 5

Summary of Technical Sales Support Specialist II skills and competencies

There are 0 hard skills for Technical Sales Support Specialist II.
6 general skills for Technical Sales Support Specialist II, Technical Support, Product and Technical Knowledge, Prospecting, etc.
7 soft skills for Technical Sales Support Specialist II, Products And Services, Self-Motivation, Initiative, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist II, he or she needs to be skilled in Products And Services, be skilled in Self-Motivation, and be skilled in Initiative.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.