Skills & Competencies for Technical Sales Support Specialist III

Technical Sales Support Specialist III job profile

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JOB SUMMARY for Technical Sales Support Specialist III

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.

JOB RESPONSIBILITIES for Technical Sales Support Specialist III

Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team.

Technical Sales Support Specialist III SALARY RANGE

BASE 50%
$106,053
TOTAL 50%
$108,386
Job Level
P03
Job Code
SM15000066
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Technical Sales Support Specialist III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Sales Support Specialist III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Technical Sales Support Specialist III

1 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
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Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
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Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
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Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
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2 Job Family Competencies – Knowledge of Customers
Proficiency Level -2
Skill definition-Collecting experience and insight information to understand the customers’ needs, wants, and aims.
Level 1 Behaviors
(General Familiarity)
Explains the process of conducting customer knowledge management in gaining profits and sales.
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Level 2 Behaviors
(Light Experience)
Gathers knowledge about the customers' needs and wants.
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Level 3 Behaviors
(Moderate Experience)
Deals with a vast array of customers with varying levels of product knowledge.
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Level 4 Behaviors
(Extensive Experience)
Maintains that all staff is up-to-date on all customer service best practices.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools and methods for categorizing and transferring customer knowledge.
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3 Technical Sales Support Specialist III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist III
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist III
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Technical Sales Support Specialist III

1 Core Competencies – Self-Motivation
Proficiency Level -4
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
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Level 2 Behaviors
(Light Experience)
Documents feedback from our senior management to encourage and increase motivation.
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Level 3 Behaviors
(Moderate Experience)
Deals with setbacks and continues to pursue our business goals despite obstacles.
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Level 4 Behaviors
(Extensive Experience)
Helps others to recognize and leverage their strength to their advantage.
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Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
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2 Core Competencies – Problem Solving
Proficiency Level -4
Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Follows established processes to analyze and solve problems.
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Level 2 Behaviors
(Light Experience)
Examines a specific problem and learns the perspective of each involved stakeholder.
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Level 3 Behaviors
(Moderate Experience)
Determines the priority of solutions based on the results that best mitigate the impact of the problem.
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Level 4 Behaviors
(Extensive Experience)
Evaluates potential costs and possible barriers to successful solution implementation.
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Level 5 Behaviors
(Mastery)
Considers long-term trends and broad business implications for alternatives.
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3 Technical Sales Support Specialist III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist III
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist III
Proficiency Level - 5

Summary of Technical Sales Support Specialist III skills and competencies

There are 0 hard skills for Technical Sales Support Specialist III.
8 general skills for Technical Sales Support Specialist III, Technical Support, Knowledge of Customers, Product and Technical Knowledge, etc.
7 soft skills for Technical Sales Support Specialist III, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist III, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.

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