Skills & Competencies for Technical Sales Support Specialist III

Technical Sales Support Specialist III job profile

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JOB SUMMARY for Technical Sales Support Specialist III

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.

JOB RESPONSIBILITIES for Technical Sales Support Specialist III

Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team.

Technical Sales Support Specialist III SALARY RANGE

BASE 50%
$108,229
TOTAL 50%
$110,611
Job Level
P03
Job Code
SM15000066
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Technical Sales Support Specialist III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Sales Support Specialist III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Technical Sales Support Specialist III

1 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step process of the back-end system as it relates to technical support.
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Level 2 Behaviors
(Light Experience)
Receives and answers customer calls to identify root cause of technical issues and concerns.
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Level 3 Behaviors
(Moderate Experience)
Researches technical developments to adapt new tools and drive seamless technical support delivery.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvements to current technologies and methods to improve the quality of technical support.
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Level 5 Behaviors
(Mastery)
Forecasts future trends in technical support services to create new approaches in handling customer concerns.
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2 Job Family Competencies – Knowledge of Customers
Proficiency Level -2
Skill definition-Collecting experience and insight information to understand the customers’ needs, wants, and aims.
Level 1 Behaviors
(General Familiarity)
Lists all the basic types of customer knowledge.
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Level 2 Behaviors
(Light Experience)
Tracks the customers' buying habits by using customer relations management software.
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Level 3 Behaviors
(Moderate Experience)
Utilizes various analytical tools and platforms to monitor customer interactions.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex customer complaints to rebuild customer confidence.
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Level 5 Behaviors
(Mastery)
Establishes a systematic process of collecting and using customer knowledge to build long-lasting relationships.
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3 Technical Sales Support Specialist III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist III
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist III
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Technical Sales Support Specialist III

1 Core Competencies – Self-Motivation
Proficiency Level -4
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Distinguishes the differences between intrinsic and extrinsic motivators.
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Level 2 Behaviors
(Light Experience)
Gathers additional learning to fulfill a sense of accomplishment and increase self-motivation.
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Level 3 Behaviors
(Moderate Experience)
Develops a high-quality relationship with other motivated people.
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Level 4 Behaviors
(Extensive Experience)
Manages the allocation of career development resources to improve employee motivation and productivity.
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Level 5 Behaviors
(Mastery)
Shares innovative motivation techniques and exercises to boost self-motivation within our business.
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2 Core Competencies – Problem Solving
Proficiency Level -4
Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Identifies key aspects of problem-solving techniques used in own area.
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Level 2 Behaviors
(Light Experience)
Gathers information about the problems and organizes it into a chart, table or checklist.
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Level 3 Behaviors
(Moderate Experience)
Develops successful resolutions to critical or wide-impact problems.
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Level 4 Behaviors
(Extensive Experience)
Manages collaborative efforts to improve the problem-solving capabilities of our business.
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Level 5 Behaviors
(Mastery)
Creates a climate that rewards quick problem-solving approaches.
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3 Technical Sales Support Specialist III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist III
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist III
Proficiency Level - 5

Summary of Technical Sales Support Specialist III skills and competencies

There are 0 hard skills for Technical Sales Support Specialist III.
8 general skills for Technical Sales Support Specialist III, Technical Support, Knowledge of Customers, Product and Technical Knowledge, etc.
7 soft skills for Technical Sales Support Specialist III, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist III, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.

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