Skills & Competencies for Order Fulfillment Senior Supervisor

Order Fulfillment Senior Supervisor job profile

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JOB SUMMARY for Order Fulfillment Senior Supervisor

Supervises an order fulfillment team. Oversees order entry, administration, and shipping processes.

JOB RESPONSIBILITIES for Order Fulfillment Senior Supervisor

Trains and cross-trains team members. Monitors daily activities to ensure that accuracy, customer service, and quality standards are maintained. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Monitors inventories to maintain appropriate levels of products. Troubleshoots and resolves workflow or systems issues.

Order Fulfillment Senior Supervisor SALARY RANGE

BASE 50%
$87,643
TOTAL 50%
$92,525
Job Level
M01
Job Code
MM18000230
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Order Fulfillment Senior Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Order Fulfillment Senior Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Order Fulfillment Senior Supervisor

1 Job Family Competencies – Distribution Management
Proficiency Level -2
Skill definition-Supervising and monitoring the movement of finished products from the supplier to the end user to avoid delivery delays and inventory shortages.
Level 1 Behaviors
(General Familiarity)
Describes the importance of warehouse and inventory management for a distribution environment.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles necessary data to identify consumer buying patterns and preferences.
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Level 3 Behaviors
(Moderate Experience)
Performs product inspections to ensure they meet quality control standards before distribution.
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Level 4 Behaviors
(Extensive Experience)
Leads the deployment of business processes and systems to improve overall distribution operations.
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Level 5 Behaviors
(Mastery)
Develops and executes distribution management strategies to achieve sustainable business growth.
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2 Job Family Competencies – Inventory Management
Proficiency Level -2
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Explains the benefits of benchmarking in inventory management.
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Level 2 Behaviors
(Light Experience)
Enters information on stocks and products flow into the inventory management software.
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Level 3 Behaviors
(Moderate Experience)
Determines and implements the appropriate inventory management techniques to be used in stock planning.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training on the emerging inventory management best practices and guidelines.
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Level 5 Behaviors
(Mastery)
Develops an inventory tracking system to optimize inventory control procedures.
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3 Order Fulfillment Senior Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Senior Supervisor
Proficiency Level - 4
5 Competency for - Order Fulfillment Senior Supervisor
Proficiency Level - 5

14 soft skills or competencies (core competencies) for Order Fulfillment Senior Supervisor

1 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -2
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and purposes of Key Performance Indicators (KPI).
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Level 2 Behaviors
(Light Experience)
Follows up on regular action items related to KPI implementation.
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Level 3 Behaviors
(Moderate Experience)
Defines KPIs in terms of Specific, Measurable, Achievable, Realistic, and Timely (SMART) goal criteria.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs on KPI practices to employees and managers.
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Level 5 Behaviors
(Mastery)
Defines and modifies strategic KPIs to drive organizational objectives and priorities.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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3 Order Fulfillment Senior Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Senior Supervisor
Proficiency Level - 4
5 Competency for - Order Fulfillment Senior Supervisor
Proficiency Level - 5

Summary of Order Fulfillment Senior Supervisor skills and competencies

There are 0 hard skills for Order Fulfillment Senior Supervisor.
9 general skills for Order Fulfillment Senior Supervisor, Distribution Management, Inventory Management, Logistics Management, etc.
14 soft skills for Order Fulfillment Senior Supervisor, Key Performance Indicators (KPI), Standard Operating Procedures (SOP), Customer Relationship Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Order Fulfillment Senior Supervisor, he or she needs to be proficient in Key Performance Indicators (KPI), be skilled in Standard Operating Procedures (SOP), and be skilled in Customer Relationship Management.

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